German speaking service desk/customer services
On site
Peterborough, United Kingdom
Freelance
17-04-2025
Job Specifications
Location - Hampton, Peterborough
Pay - £18.85p/h through umbrella
Contract - 3 months with potential extensions
Hours - 7.5 hours a day, between 06:30 and 19:00 - maximum of 2 weekends a month, get the days back in the week.
Required skills:
- fluent German and English speaking, with strong all round communication skills
- Plenty of Customer service experience
- Previously required to complete calls/make bookings.
- Experience with Microsoft Word/Excel/PowerPoint/Outlook
- Speaking/typing in English to a professional level.
- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.
- Educated to GCSE Level or equivalent in Maths and English
- IT certificated desirable but not essential.
Requirements:
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Adhering to Incident management procedures.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Keeping up to date with the current standard procedures.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager
- Escalate potential problem issues with Problem and Incident Management.
- Contributing to team meetings.
If you think you re suitable for the role, apply now!
If you are interested, please contact GTS
About the Company
Global Technology Solutions is the recruitment partner you've been searching for. With over 23 years of expertise in matching top talent with leading employers, we've perfected the art of technical recruitment. Our comprehensive services, including permanent, and contract placements, are tailored to your unique needs. Our personalised approach and dedicated account managers ensure a seamless hiring experience, from start to finish. As a leading IT recruitment agency with over 23 years of experience, Global Technology Solutio... Know more
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