IT Operations Lead
On site
Maidenhead, United Kingdom
£ 700 / day
Freelance
30-10-2024
Job Specifications
IT Service Operations Lead - SWOT Analysis/Service Now
3 - 6 months
Inside IR35
Hybrid working (3 days onsite in Maidenhead)
My client a top Global company are currently looking to recruit a It Operations Lead to join their team on a contract basis. Please note if successful you will need to set up via an Umbrella Company/PAYE. This individual can work independently and lead the service operations with ITIL process implementation. They should be able to help our client improve the support performance and able to track the progress by quantifying, with right set of the KPI and metrics.
Duties
Service Management - Hands-on experience identifying opportunities to improve service delivery
Potentially develops some templates/processes for the team to adhere to. This to accelerate ongoing learning and shift in the team to-date
Ensures that all requests for support are dealt with according to set standards and procedures.
Drafts and maintains procedures and documentation for applications support.
Uses application management software and tools to collect agreed performance statistics.
Performs a SWOT analysis on the current operations per capability and puts achievable recommendations forward - potentially leads to execute these.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
About the Company
Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more
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