Application Support Engineer
On site
England, United Kingdom
£ 30,000 / year
Full Time
30-10-2024
Job Specifications
Application Support Engineer
Salary: Up to £30k + Benefits
Location: Fully Remote
CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team!
This role is an ideal fit for someone seeking career growth within a well-established, fast-growing company. You'll gain hands-on experience and be part of a dynamic team. The ideal candidate will have strong communication skills, along with experience in troubleshooting, networking, Windows Server, and a solid foundation in 1st and 2nd line support.
Key Responsibilities:
> Provide remote first-line technical support and troubleshooting for reported issues.
> Offer both technical and user support, with a commitment to customer satisfaction.
> Troubleshoot network, server, and client-side issues.
> Support customers with system rollouts and updates.
> Participate in on-call rotations (1 week in 4), with additional pay for out-of-hours support calls.
Ideal Candidate:
> Strong background in software application support and a proactive approach to customer care.
> Solid understanding of IT networks and server systems.
> Comfortable with troubleshooting software support issues.
> Windows Server, Networking, Problem Solving, SSL/TLS
Contact: Zach Bennett - CPS Group
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
About the Company
CPS Group is an award-winning privately held Technology Recruitment Group based across South Wales and the South West. With a turnover of over PS30m and over 20 years of experience, our team of over 50 professionals have successfully placed both Permanent and Contract Professionals in roles and assignments across the UK and Europe. We utilise the most advanced recruitment tools and technologies to ensure that we stay ahead of the curve, allowing us to deliver a faster, more efficient service to our clients. Our commitment t... Know more
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