3rd Line Support Engineer
Hybrid
Manchester, United Kingdom
£ 45,000 / year
Full Time
14-04-2025
Job Specifications
3rd Line Support Engineer - Manchester City Centre - £45,000 + bonus
The Company:
Lorien Global are working in partnership with a company who're adding a new position into their technical support division, the role is for a 3rd Line Support Engineer to help them grow the team based in central Manchester.
The Role:
Working closely with the Digital Solutions Manager and the wider Service Delivery Team you'll need to ensure streamlined support of the online systems across the varied business estate. Taking triaged tickets from the Service Desk then with thorough troubleshooting of the fault will identify to cause and provide a fix. On occasion when one can't be found you'll escalate to specialist teams such as Development or Infrastructure.
An excellent benefit to this role is that you get access to a wide range of technologies, giving you chance to learn new skills and you get access to progression opportunities within the business.
The Requirements:
The successful candidate will have a blend of the following skills:
Held an advanced support position and has excellent troubleshooting skills
Good understanding of monitoring tools and software (Instana, Splunk, Solarwinds, Prometheus, Grafana)
Knowledge of both Windows and Linux troubleshooting
Experience in an ITIL environment
Understanding of website hosting (DNS, HTTP/s, Certifications, basic networking, etc.)
Excellent verbal and written communication skills across teams
Some knowledge of AWS would be helpful but not essential
The Benefits:
Salary band available of £45,000
Company bonus scheme
Hybrid working (Two days per week in the office)
Flexible start/end times
25 days annual leave plus bank holidays
We're looking to hire these roles ASAP, as such interviews will be taking place over the coming weeks. Submit your CV to be considered.
IND_PC1
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
About the Company
Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more
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