ServiceNow Developer
On site
Birmingham, United Kingdom
Full Time
13-04-2025
Job Specifications
Role Introduction
We are seeking a highly skilled and motivated ServiceNow Developer to join our team.
The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs.
What You Will Do
Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements.
Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform.
Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management.
Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services.
Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management.
Integrate ServiceNow with third-party systems to automate operational tasks and processes.
Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies.
Utilise ServiceNow’s integration hub, orchestration, and automation tools to optimize service processes and increase efficiency.
Troubleshoot and resolve issues related to ServiceNow platform and integrations.
Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability.
Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.
Create detailed technical documentation including design specifications, process documentation, and user guides.
Modify existing and configure new functions in line with business requirements
Ensure solutions are scalable, maintainable, and meet business requirements.
Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support.
Advise our customers on possibilities of automating their existing processes using ServiceNow.
What You Will Have
Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations.
Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration).
Strong understanding of CMDB best practices and ServiceNow Discovery tool.
Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform.
Experience with API-based integrations using REST, SOAP, or other web services.
Solid understanding of ITIL processes and experience with ITIL-aligned implementations.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.
Excellent inter-personal skills and the ability to build relationships and manage user expectations.
Be willing to take initiative in problem identification and solution provision.
Ability and willingness to travel as required
Excellent verbal and written communication skills
Ability to manage multiple tasks, prioritise effectively, and meet project deadlines.
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance – Providing you with support and assistance when you need it most
Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets
Recognition – Highlighting and rewarding the great work our people do
Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
About the Company
Founded in 2008 OneAdvanced has grown into of the UK’s largest providers of business software and services serving global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million FE learners across the UK, handle over 10 million wills, and so much more. Powering the world of work. We power the world of work through our sector-focused software, that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers and your people. Our brand h... Know more
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