OneAdvanced

About the Company

Founded in 2008 OneAdvanced has grown into of the UK’s largest providers of business software and services serving global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million FE learners across the UK, handle over 10 million wills, and so much more.

Powering the world of work. We power the world of work through our sector-focused software, that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers and your people.

Our brand has evolved through the years to meet the changing needs of our customers. Our story has not yet finished, in fact it’s just starting…

Our customers include the NHS, Department for Work and Pensions (DWP), Café Nero, Harvey Nichols, Irwin Mitchell, Manchester University, SpaceNK, London City Airport, Virgin Money, and many more.

Follow us:
X / Twitter: @advanced
Instagram: one_advanced

www.oneadvanced.com

Listed Jobs

Company Name

OneAdvanced

Job Title

ServiceNow Developer

Job Description

Role Introduction

We are seeking a highly skilled and motivated ServiceNow Developer to join our team.

The ideal candidate will possess extensive experience in ServiceNow platform development, configuration, and implementation, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), ServiceNow Discovery, and system integrations. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs.

What You Will Do

Lead or assist in the implementation, configuration, and customisation of ServiceNow modules, especially ITSM and ITOM, to meet business requirements.
Develop and configure workflows, forms, reports, and dashboards within the ServiceNow platform.
Customise and integrate ServiceNow applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management.
Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services.
Perform ServiceNow Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management.
Integrate ServiceNow with third-party systems to automate operational tasks and processes.
Design and implement integrations between ServiceNow and external systems using REST, SOAP, and other web service technologies.
Utilise ServiceNow’s integration hub, orchestration, and automation tools to optimize service processes and increase efficiency.
Troubleshoot and resolve issues related to ServiceNow platform and integrations.
Assist with the upgrade and patching of the ServiceNow platform to ensure continuous service availability.
Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.
Create detailed technical documentation including design specifications, process documentation, and user guides.
Modify existing and configure new functions in line with business requirements
Ensure solutions are scalable, maintainable, and meet business requirements.
Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support.
Advise our customers on possibilities of automating their existing processes using ServiceNow.


What You Will Have

Minimum 7 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery, and integrations.
Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration).
Strong understanding of CMDB best practices and ServiceNow Discovery tool.
Expertise in scripting languages such as JavaScript, Glide, or similar, within the ServiceNow platform.
Experience with API-based integrations using REST, SOAP, or other web services.
Solid understanding of ITIL processes and experience with ITIL-aligned implementations.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.
Excellent inter-personal skills and the ability to build relationships and manage user expectations.
Be willing to take initiative in problem identification and solution provision.
Ability and willingness to travel as required
Excellent verbal and written communication skills
Ability to manage multiple tasks, prioritise effectively, and meet project deadlines.


What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace


Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success


Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance – Providing you with support and assistance when you need it most
Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets


Recognition – Highlighting and rewarding the great work our people do

Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self


Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Birmingham, United Kingdom

On site

13-04-2025

Company Name

OneAdvanced

Job Title

Modern Workplace Consultant

Job Description

Role Introduction

Advanced is a business that embraces innovation, enabling its customers to seize every opportunity and transform their business. Life at Advanced begins in an exciting environment in a role that matters.

Due to continued growth, we are looking for a confident Modern Workplace C onsultant to join the Managed Services B usiness U nit within Advanced.

As a Mode r n Workplace C onsultant, you’ll implement new capabilities on customer facing projects across a breadth of Microsoft’s Modern Workplace suite . This includes Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11 . You will be an aspiring architect able to confidently engage customers , produce design documents, whilst also enjoying the hands-on element of technical delivery .

P rimarily focused on Professional Services technical project delivery, you’ll also support our presales team with pre-project scoping and estimating .

What You Will Do

The responsibilities of a Microsoft Modern Workplace Consultant includ e :
Designing, implementing, and documenting Microsoft 365 solutions for OneAdvanced customers.
Taking ownership of Microsoft’s Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11.
Collaborating with clients to determine effective use of Microsoft cloud services.
Evaluating and optimizing existing IT environments.
Developing best practices and concepts for automation.
Implementing Modern Workplace Solutions, leveraging Microsoft Teams and Messaging, securing M365 data using Microsoft Purview, and enhancing company collaboration with tools like MS Viva Engage.
Deploying and configuring Windows 10, 11 with Office 365, including image creation or Autopilot/Intune deployment and related components for Active Directory & Group Policy.
Managing Windows 10, 11 servicing models with Configuration Manager or Windows Update for Business, Intune co-management, hybrid configuration, and integration with other Microsoft solutions (including Microsoft Defender for Endpoint).
Application packaging within Intune and SCCM using tools like PSADT.
What You Will Have

Minimum 5+ years in an enterprise IT environment.
Strong understanding of Unified Endpoint Management (UEM)/Enterprise Mobility Management (EMM)/Mobile Device Management (MDM) platforms.
Excellent knowledge of Microsoft 365, Windows 10, 11 (including AVD/VDI), Intune, SCCM, Office 365, Enterprise Mobility + Security (EMS), and Teams.
Familiarity with Microsoft Office 365 Security, Azure ATP, DLP, AIP, Windows Defender ATP, and Entra.
Technical leadership in a dynamic, fast-paced environment.
Proficiency in PowerShell and other scripting languages.
Up-to-date knowledge of Microsoft products.
Strong communication skills (both oral and written).
Ability to establish and maintain effective working relationships at all levels.
Comfort with multitasking across complex projects.
Self-motivation and ability to work with minimal supervision.
Visualization and articulation of project parameters and scope.
Analytical and problem-solving abilities.
Expertise in mobile technology solutions.
Current Microsoft 365 Modern Workplace certifications or in the process of upgrades .
Experience with Power BI for reporting and process automation using tools like Power Automate.
What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace


Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success


Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance – Providing you with support and assistance when you need it most


Recognition – Highlighting and rewarding the great work our people do

Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self


Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger


Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here

Birmingham, United Kingdom

On site

25-04-2025