IT Support Engineer - 6 month contract
On site
Oxford, United Kingdom
Freelance
11-04-2025
Job Specifications
We are looking for a highly motivated and technically skilled IT Support Engineer to join our IT Support Team. This is a fantastic opportunity to become part of a fast-paced, high-tech organisation, where you’ll play a key role in delivering world-class technical support and driving continuous service improvement across the business.
In this role, you’ll be responsible for providing outstanding support services to end-users, troubleshooting and resolving complex IT issues, and contributing to strategic IT projects. You’ll work closely with the team manager and the wider team to ensure service levels are met and exceeded, while continuously identifying opportunities for innovation and improvement.
Key Responsibilities:
Provide hands-on technical support and expertise to internal users, resolving incidents and service requests in line with SLAs.
Take ownership of escalated technical issues from the service desk and see them through to resolution.
Perform root cause analysis for recurring or critical desktop-related issues, ensuring solutions are documented and shared.
Support and contribute to project-based tasks aligned to the IT roadmap.
Collaborate with project managers and the management team to balance support and project work, providing regular updates on progress.
Continuously improve service desk operations by promoting and contributing to knowledge sharing and continuous improvement cycles.
Travel to regional sites as required to provide onsite support and carry out project-related systems work.
Maintain expert-level knowledge of the technologies supported by the service desk through self-guided training and investigation.
Technical Skills & Experience:
Proven experience coordinating and managing device management/software deployment solutions such as Intune, JAMF Pro, or Workspace ONE.
In-depth knowledge of Windows and macOS operating systems.
Demonstrable experience using PowerShell and/or Bash scripting to automate tasks in a repeatable and scalable fashion.
Hands-on experience configuring and maintaining identity and authentication management systems.
Strong ability to perform technical analysis and root cause investigations on systems and desktop-related issues.
Solid experience administering Office 365 in a fully cloud-based configuration.
Good understanding of core networking protocols, including DNS, DHCP, and TCP/IP.
Experience with cloud-hosted SaaS products as part of IT project delivery.
Familiarity with ITIL principles (ITIL Foundation certification desirable).
Experience with ITSM platforms such as ServiceNow or Zendesk.
Practical experience with server administration and related roles, including Azure Active Directory (Azure AD), DNS, DHCP, Certificate Authority (CA), and Radius.
Ability to manage BAU (Business As Usual) tasks alongside project responsibilities.
About the Company
Morgan McKinley is a global talent services expert, offering the full spectrum of solutions to meet both employers’ and jobseekers’ needs. With 19 offices in 10 countries and nearly 1000 employees, it provides 3 distinct solutions for customers. - Recruitment Solutions encompassing deep expertise across 10 professional disciplines offering temporary, contract and permanent recruitment; - Executive Search for targeted C-Suite talent searches; - Talent Solutions empowering talent acquisition to deli... Know more
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