Technical Support Engineer
Hybrid
Stockton-On-Tees, United Kingdom
Full Time
11-04-2025
Job Specifications
About us
At Trade Interchange, we help organisations reduce the costs, risks, and complexities associated with managing a complex supply base, by providing a streamlined solution.
Operating in over 25 countries worldwide in a variety of industries, we can help organisations achieve supply base confidence, whilst also saving time on your supplier management processes. Using innovative technology such as Artificial Intelligence and Process Automation to help increase efficiency, whilst also reducing risk in supplier management, our software can also integrate with other systems via our Native API, ARCUS® Connect.
Existing customers include Whitbread, Morrisons, Sodexo, Springer Nature, Drax Power, P&O Ferries and Circle Health, amongst others.
What you will do
Working as a Technical Support Engineer you will report into the Systems Manager, where you will support and deliver the operation and integration of ICT Services within the company’s ongoing growth phase.
The company is technology-driven and as the Technical Support Engineer you will be fundamental in supporting and delivering IT solutions aligned with business need. The company operates within ISO27001 and Information Security is of utmost importance to the business, clients and customers.
The provision of ICT Services is key to the company’s goals and success and requires delivery of a secure and available IT infrastructure to ensure that they can operate with the highest level of efficiency, productivity and security.
As a SaaS provider with applications hosted in Azure, it is imperative that the hosted environment provides a stable, secure and scalable platform. Both hosted and local infrastructure are within scope of the ISO27001 certification, and penetration tests and audits are carried out annually to maintain certification. The successful candidate will support continuity of the certification by ensuring systems meet the confidentiality, integrity and availability requirements of ISO27001.
The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time’ approach and attitude.
• Provide 1st line support, assistance, and problem solving for stakeholders
• Provide troubleshooting, monitoring and maintenance of the ICT systems
• Collaborate to maintain ongoing assurance that ICT services are compliant with
adopted security standards (ISO 27001)
• Maintain an overall understanding of the operation of the ICT infrastructure to enable
quick support and troubleshooting
• Ensure that the workforce has effective and efficient IT support to maximise productivity
• Supporting connectivity to Azure resources and DevOps activities.
• Monitoring and troubleshooting Azure resource issues and escalating where
necessary.
• Provide 1st line support on issues including:
• Hardware issues
• Networking issues
• OS issues
• Software issues
• OS and software configuration
• OS and software maintenance
• Antivirus management
• Patch and upgrade management
• Proactively detect and report patterns of issues in the infrastructure
• Advise on software updates / upgrades, new software products to improve workforce
efficiency and productivity
• Advise and report on any configuration issues
• Advise on and complete automated checks to improve the detection and correction of
issues
What we are looking for
• Microsoft Windows 10/11
• Windows Server 2022 & Active Directory Domain Services• Microsoft 365
• SharePoint Online
• Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, Wi-Fi)
• Software installation and maintenance
• IT Hardware maintenance and support
• Antivirus management
• Cyber Security Awareness
• Good communication - both written and verbal
• Flexible and ability to prioritise workload
• Ability to engage with stakeholders at all levels
• A consistent professional approach to all tasks
• Microsoft Azure services support experience
• Linux Operating Systems (Ubuntu Distro)
• Virtualisation (Hyper-V)
• VoIP Telephony
About the Company
At Trade Interchange, we help organisations reduce the costs, risks, and complexities associated with managing a complex supply base, by providing a streamlined solution. Operating in over 25 countries worldwide in a variety of industries, we can help your organisation achieve supply base confidence, whilst also saving time on your supplier management processes. Our ARCUS® Supplier Management Software streamlines and digitises a variety of activities: from strategic sourcing management, initial tenders, and auctions, th... Know more
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