Head of Service Delivery
On site
Hemel Hempstead, United Kingdom
£ 70,000 / year
Freelance
09-04-2025
Job Specifications
***6 month FTC*** ***5 days a week on site Hemel Hempstead***
Job Profile:
We are looking for a strategic and visionary Contract Head of Service Delivery to oversee our customer services and service desk operations, ensuring we consistently exceed customer expectations. This role will manage a Service Delivery Manager and a Technical Manager, and be responsible for implementing and optimising ITSM systems, specifically Halo, to enhance service delivery processes.
Responsibilities:
Execute and drive the strategic vision for service delivery, aligning with company goals.
Oversee the day-to-day operations of customer services and the service desk, ensuring efficiency and effectiveness.
Manage, mentor, and provide guidance to the Service Delivery Manager and Technical Manager while acting as a point of escalation.
Implement and optimise ITSM systems (Halo) to improve service delivery processes.
Lead recruitment efforts for new positions as they become available.
Monitor service performance metrics, identifying areas for continuous improvement.
Ensure compliance with industry standards and best practices.
Collaborate across departments to ensure smooth integration and enhanced customer satisfaction.
Skills/Experience:
Proven experience in a senior service delivery role, preferably within retail or QSR sectors.
Strong background in IT Service Management (ITSM) systems and successful system implementations.
Excellent leadership and team management skills.
Exceptional problem-solving and analytical abilities.
Strong communication and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment.
About the Company
Vector Resourcing, 'Expert Technology Recruitment', is a 100% employee-owned company dedicated to providing contract and permanent resourcing solutions across the UK and Europe. We pride ourselves on offering a flexible, high-quality service with a uniquely personal touch. As an employee-owned company, our team is highly motivated and invested in the success of our clients, and we are committed to delivering exceptional results. Whether you're looking for top talent to join your team or seeking new opportunities in the techn... Know more
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