Service Delivery Team Lead

Hybrid

Kingston Upon Hull, United Kingdom

Freelance

07-04-2025

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Job Specifications

Service Delivery Team Lead – 12-Month Fixed-Term Contract

Location: Hull – Hybrid/Flexible Working
Fixed Term Contract: 12 Months (Maternity Cover)

We’re looking for an experienced Service Delivery Lead to join a forward-thinking and innovative organisation. This is an excellent opportunity to step into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational improvements, this could be the perfect opportunity for you.

What You’ll Be Doing:
Overseeing the Product & Service Desk teams, ensuring optimal performance and team wellbeing
Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy
Managing service desk operations, including incident resolution and change requests
Driving data-led decision-making by refining operational metrics, KPIs, and processes to enhance service delivery
Identifying operational risks and implementing strategies to mitigate them
Introducing and embedding improvements in response to business needs and regulatory changes
Building strong relationships with key stakeholders, including clients, commercial, and marketing teams
Acting as the bridge between customer needs and product development, ensuring customer-centric enhancements

What We’re Looking For:
A strong leader with experience in Service Delivery, Product Support, or Operations Management
Ability to manage and motivate teams, driving efficiency and customer satisfaction
Experience in SaaS product delivery, with a customer-first approach
Strong analytical skills to track performance metrics and implement improvements
Excellent stakeholder management and relationship-building skills

What’s in it for You?
Competitive salary
Hybrid / Flexible working – based in Hull
25 days holiday
Company pension scheme & additional benefits

If you’re looking for a role where you can truly make an impact and drive service excellence, we’d love to hear from you! Apply now to learn more.

About the Company

Transition Partners can offer a range of resourcing and supply services including advertising campaigns, internet sourcing, marketing campaigns, social media solutions, branding, LinkedIn advisory, database and search for contract, temporary, permanent, fixed term, temp-to-perm and interim hires. We’re best known as technology, digital and business transformation specialists. But the truth is, there’s more to us than that. Great recruitment isn’t just about technical skill. It’s also about the right attitude, soft skills ... Know more

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Manchester, United Kingdom

On site

Freelance

14-04-2025