IT Support Analyst (6 month term)
Hybrid
London, United Kingdom
Freelance
04-04-2025
Job Specifications
Job Title: IT Support Analyst (6 month term)
Department: Product, Tech & Data
Division: BritBox
Work pattern: Hybrid
Location: London, UK
Reports to: IT Manager
Duaration: 6 month term as an Independent Contractor
About Us
Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver.
Born from the BBC, we’re on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square—and we’re just getting started!
Now, here’s where you come in: if you’re passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere.
Job Purpose
To ensure the seamless operation and security of IT systems across the organization, providing comprehensive technical support and managing user accounts and devices
Responsibilities:
Efficient Incident and Service Request Management: Serve as the primary contact for IT incidents and service requests, ensuring timely resolution and escalation when necessary.
Diagnose and troubleshoot hardware and software issues across various devices (Windows, Mac, mobile, TVs, streaming devices).
User Account and Endpoint Management: Manage user account setups, permissions, and removals for joiners and leavers across all systems.
Utilize tools like Microsoft Intune or Jamf to enforce security policies, perform software deployments, and ensure devices are properly managed and secured.
System Maintenance and Updates: Perform regular system updates, patches, and upgrades to maintain optimal performance and security.
Manage user accounts, groups, permissions, and policies in Azure Active Directory (EntraID) and Microsoft Exchange.
Technical Support and Training: Provide training and guidance to users on internal applications and system features.
Offer Microsoft Office support, particularly for Outlook, OneDrive, and SharePoint.
Network and Security Management: Handle basic networking tasks, including configuring routers and VPNs for in-office testing environments.
Ensure security best practices are followed for system access and data protection.
Documentation and Knowledge Sharing: Document processes and troubleshooting steps, contributing to the knowledge base.
Write and maintain user guides and documentation.
Problem Resolution and Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Resolve a range of technical issues, from basic to complex, related to hardware, network connectivity, and software applications.
Knowledge and Experience
Proficiency in managing both Windows and Mac environments.
Strong knowledge of Azure Active Directory (EntraID) and Microsoft Exchange.
Experience with user account administration, including joiners and leavers processes.
Familiarity with basic networking concepts and tasks, such as configuring routers and VPNs.
Experience in providing technical support and training to users.
Knowledge of security best practices for system access and data protection.
Desirable:
Atlassian admin experience (Jira/Confluence) and Microsoft Azure resource management.
Hands-on experience with endpoint management tools such as Microsoft Intune or Jamf.
Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.
People first
Ready for anything
Big on brilliance
Creative & curious
We open up
Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.
We are proud of our values and seek to hire people who resonate with them.
This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
About the Company
Welcome to BritBox, the go-to streaming destination for the best of British entertainment. Born of the BBC, we bring authentic British stories to audiences all around the world. Since our launch in 2017, our fans have fueled our growth to seven markets, including North America, Australia, and the Nordics. We’re a small but mighty streamer that punches above its weight—we’re on every major distribution platform and even among the bright lights of Times Square! And hold on to your bowler hats because we’re just getting warmed... Know more
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