Business Architect Transformation Client Connections service (SNS01452)
On site
Brussels, Belgium
Full Time
03-04-2025
Job Specifications
Job Description
We are seeking a Business Architect – Transformation & Client Connections Service to drive strategic business transformation initiatives and enhance client connectivity solutions.
The ideal candidate will bridge the gap between business strategy and technology, ensuring seamless integration of client-facing services while optimizing operational efficiency.
Key Responsibilities
Develop and maintain the business architecture framework to align transformation initiatives with organizational goals.
Define and optimize client connection services, ensuring seamless digital experiences across multiple channels.
Lead and support business transformation programs, including process reengineering, automation, and system modernization.
Conduct gap analysis and impact assessments to identify improvement areas in client service delivery.
Collaborate with technology teams to ensure architectural alignment between business and IT solutions.
Design and implement client-centric engagement models, ensuring a high-quality, personalized experience.
Work closely with senior business leaders, technology teams, and external partners to align transformation efforts.
Develop and oversee business capability roadmaps, ensuring a structured approach to transformation.
Ensure compliance with industry standards, regulatory requirements, and corporate governance policies.
Define KPIs and success metrics to monitor the impact of transformation initiatives on client service.
Drive a culture of continuous improvement, leveraging data analytics, process automation, and emerging technologies.
Stay updated on industry trends, business models, and digital innovation to enhance client connections services.
Required Skills & Qualifications
Bachelor’s or Master’s degree in Business Administration, Information Technology, or a related field.
7+ years of experience in business architecture, digital transformation, or client services strategy.
Strong expertise in business process modeling, enterprise architecture frameworks (TOGAF, Zachman), and digital transformation methodologies.
Experience with client-facing digital platforms, CRM solutions, and self-service portals.
Proficiency in stakeholder management, change management, and business process optimization.
Understanding of API-driven architectures, cloud solutions, and data-driven decision-making.
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Preferred Qualifications
Agile and SAFe methodologies.
Background in financial services, consulting, or enterprise-level client service transformation.
AI-driven client engagement and automation technologies.
Languages
Dutch
French
English
Hiring Team Member
Sai Prashanth
Recruitment Coordinator
LinkedIn
Mail
About the Company
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams. Know more
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