Customer Advisor - Engineering Support
On site
Belfast, United Kingdom
Freelance
02-04-2025
Job Specifications
Are you currently looking to change your current job and have experience in a customer service setting? If you are passionate about delivering excellent customer service, then we want to hear from you! This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds. Key Responsibilities: Dispatch engineers to jobs with the use of Handheld devices together with the support of other PES staff and recording all relevant details onto Concerto as may be required. Update Concerto and other data capture systems in a timely manner with careful attention to detail; maintain sequential files of engineers job sheets where required. Support the timely provision of reports to management concerning business objectives. Liaise with customers to agree appointment dates and resolve problems and complaints arising regarding PES activities. Liaise with all departments within Phoenix to help resolve customer related issues within company standards of service. Essential Qualifications English and Maths GCSE (grade C or above) or equivalent Essential Experience Minimum of 1 years relevant experience within an office / administration function. Experience of working in a highly pressurised environment Whats in it for you? salary increases at 6 months and 12 months you will receive 20 days annual leave plus 11 bank holidays (this increases with length of service) hours of work are Monday to Friday (no contractual weekend work). enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%. life assurance whist employed by the Company. private medical insurance upon meeting qualifying criteria. free staff bus to and from Belfast city center Does this sound like you? We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who: Respects diversity and behaves in an inclusive manner. Has a can-do attitude. Can evolve and adapt quickly. Wants to deliver positive change to the customer and communities that we serve. Recognises that we can achieve more through teamwork. If this sounds like you then we definitely want to hear from you! A little more about us We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year. Skills: Organisation Diary Management Customer Service Benefits: Group Life Assurance Pension Fund Paid Holidays
About the Company
Phoenix Energy Holdings, is the pre-eminent natural gas distribution and gas service business in Northern Ireland. Since 1996 we have been successful in introducing natural gas to a new market and establishing a strong and vibrant supporting industry. In the process, the Group has gained an international reputation for its commercial and infrastructural development of natural gas in a ‘greenfield’ environment. Not only has Phoenix achieved its strategic goals and operational success, it has also taken particular pride in b... Know more
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