Delivery & Support Engineer - Playout
On site
Kingsclere, United Kingdom
Full Time
02-04-2025
Job Specifications
With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.
As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.
Grass Valley has been engaged in the media technology business for over 60 years and is part of Black Dragon Capital.
Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!
For further information, please visit Grass Valley.
The Role
We are looking for an enthusiastic Broadcast Engineer to support our customers worldwide using the Morpheus and ICE family of Playout solutions. To be successful in this role, you must have a true passion for helping and supporting and have our customers’ best interest at heart, as well as the business itself.
The Main Purpose Of The Job Is
Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers
Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs
Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues
Drive customer communication
Drive projects that improve support-related processes and our customers’ technical support experience
Write tutorials, how-to videos, and other technical articles
Work on highly complex customer problems
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged within SFDC, JIRA and support programs
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Produce written designs and documentation regarding proposed or actual deployments.
What you’ll need to be successful
Technology Systems Knowledge:
Experience working with, and ideally supporting the Morpheus and ICE playout family.
Degree qualified or equivalent combination of skills and experience.
Understanding of Video, Broadcast production techniques
Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems
Strong knowledge of Compressed & Uncompressed Broadcast Standards (2110, 2022, NDI, SRT)
Working knowledge of Broadcast test equipment (Telestream PRISM, Phabrix, IP & SDI)
Understanding of IP switch configuration and network architecture. (L2 vs L3, PTP, Multicast)
Working knowledge of server-based applications and computer networking
Working knowledge of Windows and Linux
Other Preferred Skills
Self-starter who is excited about technology
Strong customer focus
Strong multi-tasking skills
Solid research skills with an emphasis on finding and using information quickly
Proven ability to function as a part of a team
Excellent written and verbal communication skills
Proven ability to meet deadlines
Be hardworking, organised, team orientated and be able to work under pressure
Ability to travel to and work at customer sites on a regular basis if required
Knowledge of Storage Systems
Exposure to security concepts / best practices
Grass Valley offers competitive compensation packages in an energizing and supportive work environment.
This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, color, age, disability, sexual orientation or protected veteran status.
About the Company
Grass Valley is the leading technology provider for the live media and entertainment industry. Trusted by the world's top media producers, powering their media centers, mobile production units, 24-hour newsroom, and sports streaming platforms. As the number one trusted partner in media technology, Grass Valley enables content owners and service providers to create and deliver live experiences in the most efficient way. Whether it’s IP-native cameras or state-of-the-art cloud production platforms, Grass Valley is at the for... Know more
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