Product Owner/ Business Analyst
Hybrid
London, United Kingdom
Freelance
01-04-2025
Job Specifications
Smartedge’s Client is looking for an individual to help with their Product Owner/ Business Analyst _ on a Contract role in Holborn ,United Kingdom (Hybrid)
Job Summary:
5+ years of experience as a Product Owner, Business Analyst, or similar role in Hospitality IT.
Strong understanding of hotel operations, booking systems, PMS, POS, and guest management platforms.
Hands-on experience with Agile methodologies, Scrum framework, and backlog management tools (JIRA, Trello, Azure DevOps, etc.).
Experience in API integrations, cloud platforms, and cybersecurity best practices.
Excellent communication, stakeholder management, and problem-solving skills.
Data-driven mindset with experience in analytics tools (Google Analytics, Power BI, etc.).
Ability to adapt to a fast-paced environment and manage multiple priorities.
Define and communicate a clear product vision aligned with hospitality business goals.
Develop a strategic roadmap for technology solutions that optimize guest experiences, revenue generation, and operational efficiencies.
Stay updated with industry trends, competitor solutions, and evolving technology to drive product innovation.
Gather requirements from hotel management, operations teams, IT, and guests to identify key business needs.
Work closely with marketing, finance, and operations teams to ensure alignment with business objectives.
Engage with customers to understand their needs and prioritize feature development.
Own and manage the product backlog, ensuring it is well-organized and prioritized based on business impact.
Write detailed user stories, acceptance criteria, and technical specifications for development teams.
Collaborate with Agile teams to refine requirements and ensure timely delivery of features.
Conduct sprint planning, backlog grooming, and retrospectives to optimize workflow.
Oversee integration with Property Management Systems (PMS), Point of Sale (POS), Customer Relationship Management (CRM), booking engines, and payment gateways.
Work closely with IT and engineering teams to ensure APIs and third-party integrations function seamlessly.
Ensure cybersecurity, data protection, and compliance with industry regulations (e.g., PCI DSS, GDPR).
Define and track key performance indicators (KPIs) such as guest satisfaction, system uptime, and booking conversion rates.
Analyze user behavior and system performance to make data-driven decisions.
Continuously iterate and enhance product features based on feedback and analytics.
Ensure proper documentation, training materials, and onboarding sessions for hotel staff and IT teams.
Act as the primary liaison between users and development teams to address issues and drive continuous improvements.
Work with customer support teams to resolve technical challenges effectively.
Certified Scrum Product Owner (CSPO) or Agile-related certification.
Experience working with AI, IoT, chatbots, or automation solutions in hospitality.
Familiarity with guest loyalty programs, mobile applications, and digital concierge solutions.
If this sounds like a role you would be interested in or if you know someone in this field.
Connect with me or email me at divya.d@smartedgesolutions.co.uk
Alternatively, you can call me on Tel: +44(0)2035002387
About the Company
Smartedge is a globally recognised Technology firm established in the year 2005. We are headquartered in London with 15 offices globally, and offer a full range of IT Services and Professional Recruitment Services (PRS) across Europe. Our reputation in the IT and Engineering domain coupled with an excellent consultant network across Europe, with an in-house authenticated database of 100,000+ consultants helps us to be truly SMART in our solutions. Smartedge Brand Promise: We are committed to transforming your organi... Know more
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