Senior IT Support Analyst
On site
London, United Kingdom
Freelance
02-04-2025
Job Specifications
Head Office - Wonderfield Group
Contract: Full Time
Salary: 45-55K
Contracted Hours: 40
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
Overview Of The Role
Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation.
The role will be a combination of BAU Support and project work.
Key Accountabilities
Knowledge of ITIL framework and Incident/Change management, qualifications preferred.
Excellent analytical and communications/written skills (verbal/written).
Strong inter-personal skills.
Ability to work in a team environment.
Proven ability to work well under pressure and to multiple deadlines, practical thinker.
Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution.
Change management – adheres to correct procedures to ensure that any changes are carried out successfully.
Problem management – liaises with relevant parties to achieve a resolution.
Project management – experience of managing or working on projects.
Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki.
Experience of cloud technologies.
In-depth knowledge of Azure administration and deployment.
Good HP hardware knowledge
Day-to-day delivery, optimisation, and improvements of systems processed and data.
Improving IT service processes and procedures
New sites delivery.
What You’ll Need
Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience.
Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, Cloud infrastructure etc
Excellent communication and customer service skills.
Driving Licence.
We're Proud To Offer
Fantastic hyb
About the Company
The Wonderfield Group serves a large, attractive and fast-growing international market, reaching consumers across multiple channels. We sell over 500 million trays of fresh sushi a year worldwide For further information please visit our website. Know more
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