IT Operations Manager
Hybrid
London, United Kingdom
Full Time
31-03-2025
Job Specifications
About the Role
As a member of Verian’s technology leadership team, the IT Operations Manager will develop, implement, and maintain strategies to ensure the effective and efficient delivery of IT services that support business outcomes across 14 countries. This role oversees managed service providers and manages a team of IT Business Partners. The role works closely with key stakeholders across the Verian organization, such as our core functional teams for Finance and People, Country Management, Vendor Managers, Project Managers, and the Field Service Desk for contingent workers.
Responsibilities
Strategy & Governance
Develop an effective understanding of Verian’s business direction, strategies, priorities, opportunities, and operational challenges.
Design, implement, and maintain Verian’s IT Operations Strategy, standards, methods, and policies across the group, aligned to the overall business strategies.
Develop business understanding and classification of high-value/business-critical information assets and plan their protection.
Ensure that the Group implements compliant and consistent IT operations standards across the solutions and services it delivers into Verian.
Assess the operational implications and compliance levels of Verian’s partners and suppliers at a group level, and provide specialist input as needed divisionally.
Stakeholder Management
Build strong relationships within the business and across the technology organisation to develop Verian’s understanding of IT operations-related business risks.
Oversee managed service providers and maintain strong business relationships.
Oversee vendor management functions and ensure effective relationships with technology vendors.
Operational Management
Develop and implement IT operations strategies that align with overall business goals in a fully outsourced global environment.
Ensure the effective and efficient delivery of IT services to support business outcomes.
Oversee the management of IT infrastructure, including networks, servers, and applications.
Ensure the availability, performance, and security of IT systems and services.
Manage IT budgets and ensure cost-effective delivery of IT services.
Skills / Experience
Proven experience in IT operations management, preferably in a global or multi-national environment.
Strong understanding of IT infrastructure, networks, servers, and applications.
Excellent stakeholder management and relationship-building skills.
Strong leadership and team management skills.
Ability to develop and implement IT operations strategies that align with business goals.
Strong problem-solving and decision-making skills.
About the Company
Verian is a world leading, independent research, evidence, evaluation, and communications agency, providing services to government and the public realm. We work with our clients to help solve the next generation of public policy challenges. With offices across Europe, APAC and in the US, our consultants and researchers are supported by our unique global data ecosystem. We provide gold standard data on the economy and society to decision makers and engage directly with many millions of citizens each year on their behalf. ... Know more
Related Jobs
- Company Name
- RemoteWorker UK
- Job Title
- C++ Software Engineer - Fully Remote
- Job Description
- Do you want to make a positive difference working for a FinTech for good company making positive changes to the banking industry? Help make a transformative impact on the banking industry through this platform which is driving change in an ethical way. As a mid-level C++ Software Engineer you’ll have the chance to work in a small, talented team to help craft robust solutions using modern C++ to drive performance and power. You’ll be working in a smart team with big ambitions and the C++ Software Engineer will be well supported, mentored and will be given the opportunity for growth and development. You'll be passionate about C++ and writing robust, well engineered code. You'll be working in a fully remote team with a few in person catch ups a year so you can be based anywhere in the UK. Mid-Level C++ Software Engineer requirements: 2+ years of commercial C++ 11/14/17/20 experience Passion for C++ as a language and STEM degree preferred Knowledge of design patterns, software design Pride in developing secure, robust C++ code AWS / Cloud nice to have Good communication skills Must have eligibility for working in the UK The market opportunity is huge and you’ll have the opportunity to take on responsibility and grow so come join whilst we are rapidly growing. Join this well-funded company, as a C++ Software Engineer and be part of a remote-first company with a generous package and great mentorship on offer. Apply for immediate consideration and interview slots for this exclusive role
- Company Name
- Venture Up
- Job Title
- Golang Software Engineer
- Job Description
- Golang Software Backend Engineer Fully Remote/UK Working Hours A couple of Golang Software Backend Engineers are required for an exciting and innovative Software house company based in London and Hong Kong. The company operates at the forefront of sports, entertainment, and cryptocurrency, and they are growing rapidly. The successful Software Backend Engineer will be responsible for developing and maintaining company’s complex backend systems, working closely with other engineers to design and implement efficient and reliable solutions that deliver exceptional user experiences. But more than that, they are seeking a results-oriented individual who is eager to coach and mentor team members, helping them grow both professionally and personally. Their development team uses various different programming languages with a particular focus on Golang but they are looking primarily for strong software developers first and experiences of technologies second. The company is made up of some of the very best software developers and mathematicians. Each brings their unique perspective from their backgrounds in computer science, physics, mathematics, statistics and engineering. Essential Skills 5-7 years commercial experience in software engineering. Demonstrable experience building high-quality and scalable digital products and features. Strong project management and communication skills with the ability to collaborate across cross-functional teams. Ability to confidently make technical decisions in the best interests of users and the business. Strong knowledge and hands-on experience of designing well defined interfaces, we’re using gRPC, protocol buffers, RESTful JSON and GraphQL. Strong knowledge and hands-on experience of microservice architectures, best practices and patterns. Hands-on experience with caching, they are primarily using Redis and Object storage buckets. Hands-on experience with relational databases such as SQLite, MySQL or PostgreSQL. Hands-on experience with lean DevOps, including containerized services managed with Kubernetes and managed serverless environments like Lambdas, Cloud Functions, and Cloud Run. Hands-on experience with CI/CD pipelines, we’re using Google Cloud Build and Github Actions. Fluency in English (verbal and written). Join an exciting company with many opportunities to progress your Golang functional programming career. Send your CV for immediately review and further details. Senior Golang Backend Engineer Fully Remote/UK Working Hours
- Company Name
- Sporting Solutions
- Job Title
- Platform Engineer
- Job Description
- Sporting Solutions, a subsidiary of Betsson Group, is one of the world’s leading names in sports betting technology and trading. We provide real-time pricing, risk management and trading capabilities for sportsbooks globally; our platform supports sportsbooks through advanced technology solutions, including a hybrid infrastructure spanning on-premise VMware data centres, AWS, GCP and Azure and we are committed to automation, scalability and resilience. With a team of almost 250 staff, primarily based at our central London headquarters, we are undergoing a strategic transformation. Moving away from traditional legacy infrastructure, we are embracing a modern, cloud-focused approach underpinned by Infrastructure as Code (IaC) and automation-led technologies and as part of this transformation, we are continuously enhancing our infrastructure to drive greater reliability, performance and innovation Responsibilities The Technology Operations team at Sporting Solutions is responsible for designing, developing and operating all infrastructure used across our data centres, public cloud and office locations. This encompasses the platform, including both 3rd party and internally developed applications, infrastructure, ancillary services and end-user computing. As a Tier 2 Platform Engineer, you will play a key role in maintaining and improving our platform infrastructure while driving the adoption of cloud-based and automated solutions. You will serve as a critical escalation point for Tier 1 support, handling complex issues that require deep technical expertise. Working collaboratively with other teams, you will proactively enhance the platform through automation and participate in an on-call rota to ensure 24/7 platform reliability. Additionally, you will work within an Agile environment, participating in sprint-based workflows and managing tasks through Atlassian tools, including Jira and your role will also involve handling incident management via PagerDuty as this includes responding to and efficiently resolving incidents to ensure operational systems are maintained and SLAs are met. Technical Skills Essential Cloud Infrastructure and Deployment Intermediate experience with public cloud (preferably Google Cloud), private cloud deployment, VMWare (or similar hypervisors) and Kubernetes. Infrastructure as Code (IaC) Intermediate experience with Terraform (Terragrunt) for deploying and managing infrastructure. Automation and Scripting Proficiency with automation tools (e.g., Ansible, Chef, Puppet). Scripting experience in Bash, PowerShell, or Python for system automation. CI/CD and DevOps Practices Experience with CI/CD tools (e.g., Octopus Deploy, GitHub Actions, TeamCity, Jenkins, Azure DevOps). Monitoring and Observability Familiarity with observability concepts and ensuring system reliability. Experience with monitoring tools like Prometheus, Grafana and Sumo Logic. System Configuration and Documentation Experience designing, documenting, amending and refactoring moderately complex software configurations for deployment and system components. Server Administration and Operating Systems Intermediate experience with Linux and Windows server operating systems. Preferable Incident Management and Platform Resilience Understanding of incident management processes, including prioritising, diagnosing and resolving incidents. Root cause analysis (RCA) skills and facilitating recovery to ensure platform resilience. Architectural Knowledge Familiarity with architectural concepts such as APIs, AMQP et al. and familiarity with database, caching and storage solutions. Networking and Security Understanding of networking infrastructure, routing, switching and security protocols. Experience with F5 Load Balancers, Firewalls, Subnets, DNS, VPNs and Encryption. Message Brokers and Streaming Technologies Experience with maintaining and upgrading message brokers like RabbitMQ, Kafka, GCP Pub/Sub, or AWS SQS. Nice to Have Agile and Operational Support Experience working within agile workflows, managing tasks in Jira. Experience handling operational support tasks Cross-Functional Collaboration Collaboration with Tier 1 support, DevOps and software development teams to ensure platform stability and to modernise infrastructure. Service Delivery and ITIL Intermediate experience in working within a Service Delivery framework, ideally ITIL, to ensure consistent service quality. Operational Procedures and Task Automation Experience executing operational procedures and amending existing automation tasks. Proficient in automating routine system administration tasks using standard tools and basic scripting. System Maintenance and Change Management Contributing to system maintenance, monitoring performance, documenting changes and implementing changes based on requests. On-Call Support and Incident Response Participating in an on-call rota, using PagerDuty to manage mainly P1 - P3 incidents, ensuring minimal downtime and maintaining service continuity. Active Directory Experience or an understanding of migrations and AD forests containing Production on-prem servers. Troubleshooting AD issues that are escalated by Tier 1. Microsoft 365 (mainly Microsoft Entra and Exchange Online) Experience or an understanding of enhancing security and compliance in cloud IdP and email services. Troubleshooting identity and email delivery issues that are escalated by Tier 1. Personnel Traits Problem solver and critical thinker Communicative and collaborative Proactive, self-motivated and can prioritise Calm, flexible, adaptable and wishes to continuously learn Strong attention to detail Customer focused and team orientated Minimum 3+ years’ experience Any professional certifications or degree education a bonus
- Company Name
- SJS Recruitment
- Job Title
- Head of Engineering
- Job Description
- Head of Engineering Up to £80k plus package Somerset region Are you an experienced Engineering Manager with a strong background in FMCG manufacturing? Do you have a passion for driving maintenance excellence and leading CAPEX projects that enhance operational performance? We’re looking for a dynamic Engineering Manager to shape and execute a robust maintenance strategy while overseeing key capital investment projects. In this role, you’ll lead a team of approximately 25 engineers, fostering a collaborative culture that drives efficiency and continuous improvement. As a key leader in the business, you’ll manage both day-to-day engineering operations and longer-term CAPEX initiatives, ensuring investments align with business objectives and deliver tangible improvements. You’ll need to be both strategic and hands-on, capable of inspiring your team while rolling up your sleeves when necessary. We are seeking someone with a strong track record in FMCG, food, or drink manufacturing, with experience managing multi-disciplinary teams in a fast-paced environment. You’ll be responsible for ensuring the reliability and efficiency of production lines, implementing preventative maintenance strategies, and leading CAPEX projects from conception through to execution. Your ability to drive change, optimize processes, and deliver capital investment projects that enhance site performance will be critical to your success in this role. Due to the volume of applications, we can only respond to successful candidates. Therefore, if we do not make contact within 5 working days this means your application was not successful. We are more than happy to discuss why if you would like to contact us.