Commercial Systems Analyst - Salesforce & GTM Systems
On site
Cambridge, United Kingdom
Full Time
28-03-2025
Job Specifications
Nuclera is a scale-up stage (series C) biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. Our company is the pioneer in bringing rapid protein access to the benchtop. We make proteins accessible through the eProtein Discovery™ System. Through our technology we accelerate breakthrough improvements in human health and empower life science researchers with easy access to target proteins.
We’re an agile, fast-growing startup looking for a versatile Business Systems Analyst with hands-on experience in Salesforce administration and lightweight development skills. You’ll be at the forefront of our Go-to-Market (GTM) systems, driving both the technical strategy and hands-on implementation. This unique role blends business analysis, process design, and deep involvement in Salesforce configuration and automation. You’ll be working in the Commercial team reporting, in amongst the business users of the products you support such as the lead-to-cash process while supporting our sales, revenue and marketing teams using tools such as Clay, Outreach.io, LinkedIn Sales Navigator, PandaDoc, and more.
About The Role
Key Responsibilities
Lead GTM Systems Strategy: Collaborate with leadership to define and drive the technology roadmap for Sales, Marketing, Field Application Scientist (FAS) and Customer Success teams, ensuring alignment with overall company objectives.
Salesforce Administration & Development: Own day-to-day administration of our Salesforce instance, including user management, security, data integrity, and troubleshooting. Design and maintain Salesforce automations using Flow, Process Builder, and custom objects.
Ecommerce Platform Launch & Optimization: Lead the launch of our ecommerce website and drive its ongoing optimization, ensuring seamless integration with our overall systems strategy and a scalable online presence.
Process Analysis & Optimization: Map current lead-to-cash processes, identify gaps or inefficiencies, and propose scalable solutions that align with business goals.
Marketing Technologies Management: Support and integrate key outreach and lead-generation tools (Clay, Outreach.io, LinkedIn Sales Navigator) with Salesforce for a seamless data flow.
Quote & Document Automation: Configure and manage PandaDoc (or equivalent) solutions that pull Salesforce data to generate quotes and other business documents.
Stakeholder Collaboration: Gather requirements from cross-functional teams, translate needs into technical specifications, and manage implementation timelines in partnership with internal and external stakeholders.
Reporting & Analytics: Develop and maintain dashboards and reports that provide meaningful insights into pipeline, revenue, and efficiency metrics.
System Governance & Best Practices: Ensure proper documentation, testing, and change management processes for all enhancements and new solutions.
Our Technology Stack
We leverage a modern, integrated tech stack that helps our teams work efficiently and effectively:
Salesforce: Our primary CRM for managing the lead-to-cash process, centralizing customer data, and driving revenue operations.
Salesforce B2B Commerce: For back-office order management as well as the ecommerce frontend for customers to self-serve purchase of Consumable + DNA products.
Clay: Used for advanced lead generation and enrichment to find high-quality prospects.
Outreach.io: Enables scalable, multi-channel campaigns and personalized outreach for sales.
LinkedIn Sales Navigator: Provides targeted prospecting and networking capabilities within our core markets.
PandaDoc: Or similar solutions that seamlessly pull Salesforce data to generate quotes, proposals, and other customer-facing documents.
Make.com: For integrating systems together, similar to Zapier.
Requirements
Salesforce Expertise: 5+ years as a Salesforce Administrator with hands-on experience in configuration, workflow automation, and object modelling. Experience building Salesforce Flows is a must.
Business Analysis: Proven track record of translating business needs into technical solutions, especially related to lead-to-cash workflows.
Technical Aptitude: Familiarity with lightweight Salesforce development (Salesforce Flow) is a plus. Experience with other programming languages is nice-to-have.
Tool Integration Experience: Exposure to marketing and sales platforms such as Clay, Outreach.io, LinkedIn Sales Navigator, PandaDoc (or equivalent) and an understanding of how to seamlessly integrate these with Salesforce.
Ecommerce Platform Management: Familiarity with leading ecommerce systems is highly desirable, Salesforce B2B commerce is what we use.
Process Orientation: Demonstrated success improving and standardizing GTM processes, including lead generation, opportunity management, quoting, case management and order management.
Self-Starter: Ability to work independently in a fast-paced environment, prioritize tasks, and context-switch between strategic planning and deep technical work.
Collaboration & Communication: Excellent written and verbal communication skills, with the ability to partner cross-functionally with both technical and non-technical stakeholders.
Education: Bachelor’s degree in Business, Computer Science, or a related field—or equivalent relevant experience.
Benefits
What we offer:
In addition to competitive salaries, we offer a range of benefits including:
Share option incentive scheme.
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Fresh fruit, tea, coffee, and snacks in the office
Organised summer events for staff
About the Company
At Nuclera, our mission is to better human health by making proteins accessible. We believe that providing rapid access to high-quality, soluble, active proteins at the benchtop will allow researchers to accelerate their protein projects. Fail fast, succeed faster. Our eProtein Discovery™ system automates construct screening for the best soluble expression and purification yields of different proteins in under 24 hours. From there, protein scale-up happens the next day (up to the mg scale) right on the benchtop - deliveri... Know more
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