2nd Line Support Engineer
On site
Newbridge, United Kingdom
£ 30,000 / year
Full Time
31-03-2025
Job Specifications
About us:
VPZ is a family-run business with our head office in Edinburgh. We have grown from just 1 store in Edinburgh to over 180 stores across the whole of the UK and we’re not stopping there. We are known for setting and driving the standards within the vape industry, this is a great chance to join us as we expand and grow.
About the role:
We are looking for a skilled and motivated 2nd Line IT Support Engineer to join our team and help us maintain our high standards of service.
As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our internal staff, managing network issues, and maintaining on-premise infrastructure. You will also have exposure to cloud platforms and ideally Dynamics 365.
Your role will involve:
Network Support: Troubleshooting and resolving network-related issues to ensure smooth operation.
Internal Staff Support: Taking calls from internal staff and providing timely and effective technical assistance.
On-Premise Infrastructure: Supporting and maintaining on-premise servers, storage, and other infrastructure components.
Cloud Platforms: Assisting with the integration and support of cloud-based solutions.
Key Responsibilities:
Respond to and resolve technical issues raised by internal staff.
Monitor and maintain network performance and security.
Manage and support on-premise infrastructure, including servers and storage.
Assist with the deployment and support of cloud platforms.
Provide technical support for Dynamics 365 applications.
Willingness to participate in on-call rota and provide weekend support.
Qualifications:
Proven experience in a 2nd Line IT Support role.
Strong knowledge of network protocols and troubleshooting.
Experience with on-premise infrastructure support.
Exposure to cloud platforms (e.g., Azure, AWS).
Familiarity with Dynamics 365.
Experience in retail environments, supporting POS systems, ERP systems, CRM systems, and WMS
Please ensure you apply with an up-to-date CV.
Applicants must be 18 years old or above, any subsequent job offer is subject to pre employment screening checks.
About the Company
VPZ are an online and national retailer of quality electronic cigarette and vaping merchandise, stocking a large range of e-liquids, hardware, accessories and more. Know more
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