Junior Support Engineer
On site
St-Niklaas, Belgium
Full Time
28-03-2025
Job Specifications
We are a fast-growing IT Security partner based in Sint-Niklaas, Belgium, with a branch in Capellen, Luxembourg.
We collaborate with leading technology vendors such as ManageEngine, Acronis, SentinelOne, Fortinet, and many more. With our expertise, we help organizations optimize and secure their IT infrastructure.
Our solutions include SOC services, backup solutions, firewalls, antivirus software, and more.
Your responsibilities:
Act as the first point of contact for customers via phone, email, and ticketing system
Log, analyze, and (where possible) resolve technical issues
Escalate complex incidents to our engineers or vendor support
Support customer onboarding: software installations and basic configurations
Document incidents, solutions, and customer information in our systems
Contribute ideas to improve support processes and internal efficiency
Your profile:
You have a strong interest in IT and cybersecurity
You have a minimum of 1–2 years of experience
You have experience in helpdesk or support roles (1st line; 2nd line is a plus)
You have knowledge of or interest in tools such as: Windows Server, Microsoft 365, Active Directory, firewalls, antivirus, and backup software
You speak Dutch fluently and have a good command of English (French is a plus)
You are customer-oriented, eager to learn, and structured in your work
What we offer you:
A competitive salary aligned with your experience and performance
Group and hospitalization insurance
A 40-hour work week with 20 vacation days and 12 compensation (ADV) days
Holiday pay and a 13th-month bonus
A company phone and laptop
International training opportunities to enhance your knowledge and skills
Regular team events, such as team buildings, lunches, and dinners
No remote work, ensuring strong collaboration with your team and clients
Are you ready to take on this challenge and strengthen our team?
Send your resume today to hr@sertalink.com – we look forward to meeting you!
About the Company
Sertalink is a specialized exclusive partner for ManageEngine. Also, we're cutting-edge security solutions in identity and access management, data access governance server and endpoint audit, data loss prevention and state-of-the-art solutions allowing to monitor, control, and record all remote access sessions to in an IT infrastructure. We are working together with our partners to give an answer to changing market conditions, to make sure our end-users get the latest security solutions to protect confidential data. Know more
Related Jobs
- Company Name
- OneSource Consulting
- Job Title
- Business Intelligence Developer
- Job Description
- Job Title:- BI Developer Location:-Brussels, Belgium Languages:- English Mode:- Hybrid Duration:- 6 months with possible extension Role – Key responsibilities As team member of the Support Project, Analytics, Reporting & Change squad, the incumbent will be expected to manage some run activities while contributing at the same time to a high degree of change and transformation. Main activities: Collaborate with other IT divisions and stakeholders to understand projects requirements Develop and maintain dashboards & reports in Power BI Design, create and manage interactive power BI dashboards to provide actionable insights to stakeholders Perform data analysis and translate these findings into visually compelling reports Integrate and transform data from multiple sources using Power Query, ensuring data accuracy and consistency Monitor and optimize the performance of Power BI reports to ensure efficient data processing and quick response times Ensure data accuracy, consistency and best visualization practices Create and maintain comprehensive documentation of data sources, data models, and user guides to facilitate knowledge sharing and continuity Support the department in optimising the data analysis and reporting tools Provide training and support to team members on Power BI functionalities Required skills: Technical knowledge and professional experience Fully fluent in English is a mandatory requirement 3+ years of experience in Power BI development & data visualization Strong expertise in DAX, Power Query, and data modelling Experience in creating user-friendly, dynamic dashboards Knowledge with SQL & integrating multiple data sources Strong project and coordination management skills, ability to manage several projects simultaneously with various levels of complexity Strong analytical skills and data-mindset, ability to identify actionable next steps and to draw conclusions and make recommendations in a concise way Experience with documenting processes, controls and best practices Familiarity with technology infrastructure, software and services commonly used in the industry Personal & Behavioural skills High level of attention to detail to ensure data accuracy and compliance with regulatory standards Excellent written and verbal communication skills Proactive mindset, independence, drive attitude Strong collaboration and interpersonal skills to work effectively across divisions and locations
- Company Name
- Cream Consulting
- Job Title
- DevOps Engineer
- Job Description
- Permanent position only WHAT CREAM IS ALL ABOUT? We could be a Cream Factory, a cooking blog or even a detective agency...but in reality, we are a consulting company in Business & Technology active in large organizations and industry leaders in Banking, Insurance, Telecom, Energy, Pharmaceutical & Transport. CREAM'S SPECIAL RECIPE: 1/3 of Personal development 1/3 of Collective Intelligence 1/3 of Intrapreneurship And Bonus ingredient: ... Some passionate colleagues :-) WHAT IS A DEVOPS ENGINEER AT CREAM? Within the Infrastructure Practice together as Paul, embrace your role and work with the IT team and manage the internal infrastructure. You will be part of a challenging and multidisciplinary team. YOUR TASKS: You will be responsible for the development and automation of infrastructure roadmap You will build and maintain continuous integration and versioning You will be in charge of the deployment You will give advice on decisions that are made about architecture, security and technology You will support tests automation (TDD, BDD) You are familiar with Agile and DevOps philosophy You will contribute to implement infrastructure projects by solving incidents and adjusting bottlenecks HOW WE IMAGINE OUR FUTURE CONSULTANT? You have at least 3 years of experience in infrastructure and web development (JS, Python, Java) You have working knowledge and are passionate about DevOps technologies (Kubernetes, Docker, containerization…) You have experience with database as Oracle, SQL, MongoDB and Cloud solutions (Google Cloud, Azure, AWS,…) You can build pipelines by using Jenkins, Bamboo, GitLab or other tools You have practical skills with security and networking domains You are eager to learn new technologies and automation You believe in the strength of teamwork according to Agile methodologies You have a communicative and assertive attitude and a sense of responsibility and self-initiative skills You are methodical and able to treat several problems autonomously You are fluent in French and English; a good knowledge of Dutch is an asset WHY YOU SHOULD TASTE THE LIME FLAVOR? A broad diversity of career options: you're not stuck in a box You evolve in a learning environment where you can challenge your knowledge with your colleagues You grow in a company that is at the leading edge of technology You have the opportunity to bring new ideas to develop a thriving company We have values we share, live with, experiment every day We just hire great people and give them the playing field to become awesome! "THE LITTLE THING THAT CAN MAKE THE DIFFERENCE, CREAM IS DEVELOPING A DIVERSITY PLAN AND WOULD LIKE THAT ALL ITS MEMBERS REFLECT THE SOCIETY IN ALL ITS DIVERSITY"
- Company Name
- Priority Software
- Job Title
- Junior Developer
- Job Description
- Priority Software is a leading, cloud-based SaaS, global business management application solutions provider, with over 75,000 customers worldwide. Our software provides flexible, end-to-end business management solutions for companies of all sizes and industries. Priority's innovative business solutions are unique in their ability to adapt to our customers’ business processes and workflows bringing significant efficiency and improved customer satisfaction. Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field Omnis Studio development environment including Omnis IDE. OR Similar RAD tools like Delphi, PowerBuilder, Xojo, 4D (4th Dimension), OutSystems etc... Experience with web services, web application development, and integration Familiarity with API design and implementation. Strong SQL skills, experience with relational databases such as SQL Server is required. Good to have: Knowledge of additional programming languages and technologies such as JavaScript/TypeScript, HTML, CSS, Angular/React, C#, SOAPUI, etc. Understanding of software development principles and best practices Excellent problem-solving and analytical skills Ability to work independently and as part of a team Good communication and collaboration skills Experience in developing and maintaining legacy applications with business-critical functions is a plus. Experience with agile development methodologies is a plus
- Company Name
- Odoo
- Job Title
- Software Developer
- Job Description
- Are you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with an open source product, a huge global community, as well as a fun and exciting work environment. A WIDE RANGE OF INTERESTING PROJECTS: We develop open source apps to help millions of employees save time in their day-to-day job. Our projects include: --> Business Apps: from point of Sales, to logistics and accounting, we have plenty of projects around business apps (improvement, creation of new features,...) --> Frontend UI: Odoo Spreadsheet (an open source Google Spreadsheet alternative), a react/vue style JS framework (the fastest VDOM ever developed). --> Python Framework: It's all about perf and optimizations. (ORM based on PostgreSQL) --> Mobile: All Odoo apps run on iOS and Android hybrid mobile apps. --> Website / Builder: An open source website builder & eCommerce, to help entrepreneurs launch their website by themselves, without technical hassle. --> API / Connectors: Integrate Odoo with payment processors, carriers, or other services. --> Security: from product security (code reviews, security patches) to system administration issues (pentesting, best practices, etc.). After 3 weeks of initial training (both functional & technical), we'll present you teams looking for new members and you'll choose the one you prefer. RESPONSIBILITIES: Develop Quality Apps Coach small distributed dev teams Be responsible of what you develop Produce clean code MUST HAVE: Several programming languages Object-oriented programming language Passion for development Quick & Autonomous learner Read & Written English WHAT'S GREAT IN THE JOB: Great team of very smart people, in a friendly and open culture. Large apps scope - Diversity in the job, you'll never get bored. No customer deadlines - Time to focus on quality, refactoring and testing No solution architect, no business analysts, no Gantt chart, no boring manager... just great developments. Real responsibilities and challenges in a fast evolving company. Friendly working environment located in a renovated farm in the countryside. An attractive and flexible package: car, fuel card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, representation fees to cover all your expenses, and much more! A Chef cooking delicious meals every day at the office CDI full time (38h/week) with homeworking 2 days/week and flexible hours