Sertalink

About the Company

Sertalink is a specialized exclusive partner for ManageEngine.
Also, we're cutting-edge security solutions in identity and access management, data access governance server and endpoint audit, data loss prevention and state-of-the-art solutions allowing to monitor, control, and record all remote access sessions to in an IT infrastructure.
We are working together with our partners to give an answer to changing market conditions, to make sure our end-users get the latest security solutions to protect confidential data.

Listed Jobs

Company Name

Sertalink

Job Title

Junior Support Engineer

Job Description

We are a fast-growing IT Security partner based in Sint-Niklaas, Belgium, with a branch in Capellen, Luxembourg.
We collaborate with leading technology vendors such as ManageEngine, Acronis, SentinelOne, Fortinet, and many more. With our expertise, we help organizations optimize and secure their IT infrastructure.
Our solutions include SOC services, backup solutions, firewalls, antivirus software, and more.

Your responsibilities:
Act as the first point of contact for customers via phone, email, and ticketing system
Log, analyze, and (where possible) resolve technical issues
Escalate complex incidents to our engineers or vendor support
Support customer onboarding: software installations and basic configurations
Document incidents, solutions, and customer information in our systems
Contribute ideas to improve support processes and internal efficiency


Your profile:
You have a strong interest in IT and cybersecurity
You have a minimum of 1–2 years of experience
You have experience in helpdesk or support roles (1st line; 2nd line is a plus)
You have knowledge of or interest in tools such as: Windows Server, Microsoft 365, Active Directory, firewalls, antivirus, and backup software
You speak Dutch fluently and have a good command of English (French is a plus)
You are customer-oriented, eager to learn, and structured in your work

What we offer you:
A competitive salary aligned with your experience and performance
Group and hospitalization insurance
A 40-hour work week with 20 vacation days and 12 compensation (ADV) days
Holiday pay and a 13th-month bonus
A company phone and laptop
International training opportunities to enhance your knowledge and skills
Regular team events, such as team buildings, lunches, and dinners
No remote work, ensuring strong collaboration with your team and clients

Are you ready to take on this challenge and strengthen our team?
Send your resume today to hr@sertalink.com – we look forward to meeting you!

St-Niklaas, Belgium

On site

28-03-2025