L3 IT Support Technician Apprenticeship 2025
On site
Telford, United Kingdom
Freelance
27-03-2025
Job Specifications
Location: Telford
Intakes: September 2025
GET THE FUTURE YOU WANT!
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organisations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
If you want continuous learning and rapid career progression this could be the opportunity for you! We are looking for tech passionate individuals to want to start their career as an apprentice in the IT industry. You will be joining large business area working for our largest UK public sector client working with inspiring experts from which you can learn from and enjoy the career opportunities this brings. You will be joining a large community of Graduates and Apprentices across the business.
This is a full-time office-based working role; you should expect to be in our Telford office 5 days a week.
The role will be a technical support engineer within Account Production Services (APS). Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.
During this 18-month course, you will study part-time for a Level 3 IT Support Technician qualification, whilst undertaking a full-time job. You will cover many modules such as Supporting IT Architecture, Working with End User Devices, and Working with Network Architecture.
Alongside your L3 programme, we will also offer you with accelerated approach in your role at Capgemini, providing a significant role-based and soft-skills training programme to ensure both personal and technical growth.
Your responsibilities will include:
Provide Desktop Support within Capgemini.
Fault identification and resolution of incidents / requests within contracted SLA targets
Mobile solution support (Mobile Phones and Laptops)
Software and hardware installation
PC Configuration
Laptops & MacBook imaging
Assisting with IT Stores tasks when required
Supporting internal events
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
YOUR PROFILE
To be eligible, you need:
7 GCSE’s including Maths, English, and Computer Science at grade 4-9
Or equivalent BTEC in a STEM subject, Maths & English Grade 4-9 equating to 7 GCSE’s overall
Desirable Skills:
Knowledge of Windows 10 and or Windows 11
Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
Knowledge of Apple devices (MacBooks, iPads and MacOS)
Hardware Familiarity (Desktop, Laptop, Printers)
What You'll Love About Working Here
Like our current employees you will love our inclusive, vibrant and curious culture. Our modern building has been tailored to serve as a collaborative working environment, but there is also:
A restaurant with subsidised food
Tea stations and kitchens on each floor including fridges, dishwashers and free hot beverages
Rest and leisure zones
Prayer room
EV chargers
A state-of-the-art 24hr Gym
Golf nets
Recently refurbished roof gardens where you can be a part of our ‘Turf you out’ gardening scheme
We offer a large support network to take advantage of, where you can join our inclusive networks such as LGBT+, race and equality or women in tech, and have the support of our mental health champions.
If you are seeking an exciting and fulfilling challenge where you will work towards leading and assisting in transformational change, enjoy a large scope for progression and want to be part of a high performing and motivated team, then this is the programme for you.
Company Benefits
Company Laptop
Access to Nudge (Financial education)
Virtual GP Access
Employee Assistance Programme (24-hour helpline)
Season Ticket Loan
25 days entitlement to paid annual leave
Free Access to Thrive (wellbeing app)
Employee Discount scheme
Eyecare Vouchers
American Express card (if required)
Company Shares scheme
“MyBenefits” package
NOTE
These roles require BPSS and SC Security Clearance, you will be required to pass through SC Security Clearance if you are successful in this recruitment process, which is a condition of undertaking the role. To meet the clearance requirements, you will need to;
Have the right to live and work in the UK Be resident in the UK for the past five years Have spent no more than 3 consecutive months outside the UK in that period
If you cannot meet these criteria, we are sorry, but we will not be able to consider you for this role.
Please ensure you are aware of the requirements before submitting your application. For more information about Security Clearance you can check the requirements in advance online athttps://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You Want | www.capgemini.com
About the Company
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leverag... Know more
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