Service Desk Specialist
On site
Dundee, United Kingdom
Freelance
27-03-2025
Job Specifications
Responsibilities
Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions on high priority incidents.
Prepare requests for rollout.
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop, o365).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of ITSM and ticketing process.
Technical Requirements
On site support experience necessary.
Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
Maintain the asset inventory at the facility and update on the desired tool.
Disciplined, systematic problem solving skills required.
Windows Operating systems (Win10, 11)
Knowledge of Active Directory
ITSM ticketing tools such as Service now.
Remote desktop connectivity applications like Team Viewer.
MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Edge, Chrome),
VPN(Cisco) and remote dial-in users.
Support for laptop, desktops, and printers all models
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Customer Focus, Teamwork , Technical Expertise.
Interpersonal Effectiveness
Concern for Order and Quality
Years of Experience
Relevant : 5+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.
Certification requirements
Preferred MCP/MSCE/MSCA
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
About the Company
Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries. From simple beginnings in 2014, Ampstek has always been on a journey to reinvent the world of recruitment through creating amazing customer and candidate experiences driven by a genuine desire to build long term relationships and outcomes. This motivation to break from the pack is stronger than ever as we roll out Ampstek Power globally, an innovative life hub platform for freel... Know more
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