Atlassian Admin
On site
London, United Kingdom
Full Time
26-03-2025
Job Specifications
About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
The Atlassian Admin role offers an exciting opportunity to support and enhance engineering and collaboration tools within a dynamic and hybrid work environment. Based in London, with secondary office access in Waterside, Heathrow, this position is designed for a technical expert who can manage and configure tools like Jira, Confluence and ServiceNow while optimising workflows across various teams.
As the subject matter expert, you will integrate tools to streamline data flow, provide technical support and training and spearhead automation initiatives to boost productivity. Ideal candidates bring strong technical skills, a passion for process improvement and a collaborative mindset.
Required skills:
Minimum of 5 years of experience working with engineering and collaboration tools in a technical or support role
Strong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHub
Scripting experience preferred to make bulk updates to tools
Hands-on experience with code repository management (Git, GitHub, and/or GitLab)
Experience integrating tools through APIs, plugins, or automation platforms
Understanding of the software development lifecycle (SDLC) and agile methodologies
Excellent communication and problem-solving skills
Ability to lead projects independently and work collaboratively across teams
Detail-oriented, with a focus on user experience and operational efficiency
Strong product mindset, with a focus on value and data-driven decision-making
Key responsibilities & duties include:
Tools Expertise & Administration:
Act as the subject matter expert for engineering and collaboration tools, especially Atlassian products (Jira, Confluence, plug-ins) and expertise in ServiceNow administration and backend
Experience of administration of other engineering tools, such as GitHub, Mural, Figma, Snyk and other tools highly desirable
Enhance and maintain these tools to ensure they meet the technical and functional needs of the organization
Configure tools and manage integrations to streamline development, communication, and project management workflows
Integrating, testing, and evaluating new apps to add to the suite of products we support
Integration & Automation:
Integrate different tools and platforms to Jira and GitHub (e.g. plug-ins or CI/CD tools) to ensure smooth data flow and automation across the software development lifecycle
Writing, testing, and executing scripts to make bulk changes to tools
Identify and implement automation opportunities to improve workflows, reduce manual work, and enhance productivity
Migrating users from other platforms onto our shared tooling
Support & Troubleshooting:
Provide technical support to users across teams, troubleshooting issues with tools, integrations, and workflows
Ensure proper training and onboarding for users and administrators to maximize the effectiveness of the tools
Develop and maintain detailed technical documentation and best practices for the use of collaboration and engineering tools
Optimisation & Customisation:
Collaborate with cross-functional teams to assess and optimize current tooling usage and workflows
Customize tools to meet the unique needs of teams, including building custom reports, dashboards, and workflows
Evaluate and recommend new tools or plugins based on team feedback and industry trends to continuously improve collaboration and project management
Process Improvement:
Support agile methodologies and help teams adopt best practices for managing projects, code repositories, and continuous integration
Assess current development and collaboration processes to identify gaps and propose improvements
Desirable skills:
Bachelor's degree in Computer Science, Information Technology, Engineering or related experience
Familiarity with continuous integration/continuous deployment (CI/CD) tools (e.g. Jenkins, CircleCI, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)
What's in it for you:
An opportunity to join a fast-growing company
Options for career advancement
Learning and development opportunities
Flexible working environment
Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
Used lawfully, fairly and in a transparent way
Collected only for valid purposes and not used in any way that is incompatible with those purposes
Relevant to the purposes we have told you about and limited only to those purposes
Accurate and kept up to date
Kept only as long as necessary for the purposes we have told you about
Kept securely
If you would like to contact us about your data, please use the following address: info@amach.com
About the Company
At Amach, we are uniquely positioned to help Airlines lower operational costs while simultaneously driving revenue growth. What sets us apart is our deep expertise in aviation, an industry where operations, efficiency, and safety are paramount. With more then 300 people in Amach and years of hands-on technology experience, we’ve mastered strategies that not only streamline operations but also maximize revenue streams. Our aviation background enables us to bring innovative, high-impact solutions to your business, ensuring y... Know more
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