Client Success Director
On site
Manchester, United Kingdom
Full Time
21-03-2025
Job Specifications
Client Success Director
Old Trafford, Manchester | £35,000 base (£55,000 OTE) | 12pm - 9pm, early finish Fridays (6pm)
The Role:
In this pivotal role, you’ll manage the oversee the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.
What you’d be doing:
Liaising with our North American clients daily via telephone and email
Provide a world-class Sales service to maximise any opportunities to retain existing business.
Implementing business strategy and service values to meet client retention targets.
Managing a customer support database on a day-to-day basis
Liaising with key internal departments to maintain strong communication channels.
Gaining a high level of knowledge of our products to maximize effectiveness in client retention
Correctly identifying issues in the Sales process through effective questioning
About PHMG:PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.
Perks & Benefits
Free PureGym membership after three months
Extra leave for your birthday and other key life events
23+ holidays, increasing with service + 2 volunteer days off annually
Cycle to work scheme
Enhanced parental leave
Career growth opportunities
Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)
Join us and shape the future of audio branding.
About the Company
Our story began in 1998 in a tiny office in Manchester, England; just one ambitious entrepreneur and one music producer. Fast-forward a couple of decades, and now we’re a hundreds-strong team helping over 37,000 clients around the world to sound their best, everywhere their customers are ― whether that's West Virginia, or Western Australia. We count some big-name brands among their ranks, and lots of smaller ones too. Because we’re obsessed with audio, and believe every business can harness its power to forge deeper connect... Know more
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