Senior Salesforce Administrator
Hybrid
Manchester, United Kingdom
Freelance
24-03-2025
Job Specifications
Position: Senior Salesforce Administrator
Length of contract: 5 months
Start day: May 1st
Location: Manchester 2 days per week
What will your role be?
Working closely with Product Manager and Business Analysts to recommend and agree CRM technological solutions to meet our business requirements.
Being pro-active in suggesting improvements to the configuration of the system, or new tools or ways of working.
Perform daily administration of Salesforce Sales and Service Cloud platforms, managing user accounts, generating reports and dashboards, automating processes, and handling routine tasks to ensure seamless system operation.
Chairing Salesforce Architectural Design Authority (ADA).
Working with other members of the Salesforce Design Authority and wider teams to determine plans and execute the best strategy.
Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as new applications are developed.
Accountability for the definition, creation, and maintenance of the Salesforce Reference Architecture.
Mentoring and coaching team members inc. Junior and Senior Admins.
Maintenance of Salesforce Sales and Service Platform.
Hands on configuration - including but not limited to reports, page layouts, flows, Process Builders, workflows, validation rules, create and maintain custom objects, record types, object relationships, standard and custom fields.
Provide day-to-day end-user support for Salesforce including case/incident resolution, dashboard creation, end user support and overall support.
Working within schedules and deadlines to agreed business priorities.
What will you offer?
Experience with Salesforce Service Cloud is preferred, although knowledge of other Salesforce products (i.e. Pardot & Marketing Cloud) would be great and a willingness to learn new things is essential.
Salesforce Administrator Certification (essential)
Salesforce Service Cloud Certification (nice to have)
Strong understanding of Salesforce best practices and functionality.
Proven experience in designing solutions on a Lightning platform.
Excellent organisational skills, with the ability to multi-task and work to deadlines under pressure .
Knowledge of Agile and SCRUM .
Get in touch, we'd love to chat!!
About the Company
Here at MRJ We power startups, scaleups and global giants across the UK & Europe with great talent, enabling them to scale their technology & product teams, quickly. Why work with us? Three products. One result. We're more than just your average agency. What matters to you, matters to us and we tailor our solutions to fit with your hiring needs. Our Talent Partners live and breathe your brand, creating a genuine partnership with you. We replace the "us" and "them" divisions of traditional recruitment with a single, un... Know more
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