Customer Support Executive (B2B SaaS)
On site
Edinburgh, United Kingdom
Full Time
20-03-2025
Job Specifications
Company Description
VoucherCart is the market's leading cloud-based voucher and gift card technology provider, serving businesses across various sectors worldwide, including hotels, restaurants, leisure, retail, and health and wellness. Our platform enables businesses to easily sell their products and services as vouchers, gift cards, memberships, and tickets across all digital channels with complete control. The combination of VoucherCart technology and dedicated consultancy support helps our clients drive revenue growth through effective customer acquisition and retention strategies.
Role Description
This is a full-time on-site role for a Customer Support Executive (B2B SaaS), based in Edinburgh. The Customer Support Executive will handle day-to-day tasks such as providing excellent customer service, offering online support, and ensuring customer satisfaction. Additional responsibilities include addressing technical support inquiries and maintaining customer relationships to ensure long-term satisfaction and loyalty.
Qualifications
Customer Support and Customer Service skills
Customer Satisfaction and Online Support skills
Technical Support skills
Strong written and verbal communication skills
Ability to work effectively in a team-oriented environment
Experience in the B2B SaaS industry is a plus
Bachelor's degree in Business, Information Technology, or a related field is preferred
About the Company
VoucherCart is the market's leading voucher and gift card technology provider for businesses - a cloud-based sales engine for businesses. We work closely with businesses across all sectors worldwide, from Hotels and Restaurants, to Leisure, Retail and Health and Wellness, enabling them to sell their products and services easily as vouchers, gift cards, memberships and tickets, across ALL their digital channels and with full control. VoucherCart technology combined with our focussed consultancy and support allows our client... Know more
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