Junior Application Support Agent
On site
Brussels, Belgium
Full Time
20-03-2025
Job Specifications
Introduction / Context
In this role, you will be responsible for providing technical assistance and support to our customers, ensuring smooth operation of our applications, and resolving any issues that may arise. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Description of tasks
Serve as the first point of contact for customers seeking technical assistance via phone or email.
Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
Collaborate with cross-functional teams, including business team and software developers, to escalate and resolve complex issues.
Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
Assist with testing and validation of software updates, patches, and new features prior to release.
Knowledge and skills
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Previous experience in a customer support role is preferred but not required.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
Customer-focused mindset and a commitment to delivering high-quality service and support.
Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
Willingness to learn new technologies and adapt to changing priorities and business needs.
About the Company
A Fast-Growing Technology Services Provider specialized in EU Institutions and International Public Organizations Our flexibility and diversity make us strong and unique ; together, we create a happy place, where motivation and success are key Know more
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