2025-0105 Specialized VDI Engineering Support (NS) - WED 2 Apr
On site
Braine-L’Alleud, Belgium
Freelance
20-03-2025
Job Specifications
Bidding Instructions - Technical Proposal:
Bidders shall submit a proposal clearly providing the following information:
CVs of the assigned individual(s) for the project. Each CV shall contain accurate contact details for reference person(s) for each of the listed professional experiences relevant to this Statement of Work
The CVs shall clearly distinguish if the proposal is for Key Personnel or not
The Service provider shall select one of the proposed locations as primary location where the services will be delivered
Deadline Date: Wednesday 2 April 2025
Requirement: Specialized VDI Engineering Support
Location: Braine-l'Alleud, BE
OR The Hague, NLD
OR Ramstein, DEU
OR Bydgoszcz, POL
OR Stavanger, NOR
Full Time On-Site: Yes
Time On-Site: 100%
Period of Performance: 2025 BASE: As soon as possible not later than 1st May 2025 (tentative) - 31st December 2025 with possibility to exercise the following options:
2026 Option: 1st January 2026 until 31st December 2026
2027 Option: 1st January 2027 until 31st December 2027
2028 Option: 1st January 2028 until 31st December 2028
Required Security Clearance: NATO SECRET
PURPOSE
The NATO Communications and Information Agency (further referred to as "Purchaser") is seeking for support by a qualified Service provider in the field of specialized VDI (Virtual Desktop Infrastructure) Engineering services (further referred to as the Service) focused on architecture, design, implementation, integration and upgrade of VDI commercial technologies augmenting the capabilities of the Purchaser.
BACKGROUND
NATO Digital Workplace Centre (NDWC), as part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.
Personal Workspace service area delivers the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:
Windows-based and iOS/iPadOS-based end user device provisioning, management, operation, and lifecycle across multiple separate networks of different classifications and various form factors;
Work stream collaboration including email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications
The services integrate with other services such as print/scan/copy, voice, video-teleconference (VTC), collaboration portals and enable NATO-specific functional applications higher up the software stack.
Through several on-going streams of work in Q4/2024 and onwards, the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies.
2.1. PURCHASER SUPPORT STRUCTURE
The Purchaser support structure is organized in three levels:
Level 1 support provided by a virtual Centralized Service Desk;
Level 2 touch-labor and more specialized support provided by a CIS Support Unit or IT Service Kiosk;
Level 3 provided by a centralized team of engineers
OBJECTIVES
With this SoW, the Purchaser aims to achieve the following objectives:
Leverage industry expertise and best practices in installation, configuration, monitoring, optimisation and daily operation of commercial off the shelf (COTS) technologies and software, namely Omnissa Horizon
Ensure healthy and functional end user computing environment providing to the end users devices that are compliant with the security and functional requirements
Improve the fault tolerance and disaster recovery of the IT systems thus enhancing the overall business continuity
Improve the maturity of the IT Operations by standardizing and optimizing activities, creating and documenting procedures
To achieve these objectives, the Purchaser is looking for specialized VDI Engineering support services. The Purchaser works in an agile way with specific activities and tasks delivered in sprints. It is up to the Service Provider to define the number of individuals delivering the services, taking into account the constrains mentioned in section 8.
SCOPE OF WORK, DELIVERABLES AND PAYMENT MILESTONES
Considering the extended period of execution and the rapid evolution of the commercial technologies and their use in NATO, the provision of the services included in this SoW is measured in sprints, where each sprint is defined as deliverables produced by one person planned for a duration of one calendar week. The detailed tasks in each sprint will be determined at the start of each sprint by the Purchaser's authorized point of contact following the Scope of Work defined herein, and documented in writing.
4.1. SCOPE OF WORK
The SoW covers the following activities and tasks:
4.1.1. Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies
Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure;
Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application
Monitor the performance, troubleshoot and continuously optimize the existing VDI setup including so called master or "golden" images. Responsible for design, implementation and management of end-to-end VDI servers
Ensure VDI image, back-end and thin clients are kept updated with security fixes and maintenance updates
Continuously monitor the environment to ensure it is always available
Ensure all tasks are automated as much as possible so there is minimal overhead to the system
Ensure all applications not in the baseline are packaged correctly for the VDI environment
Ensure all components of the system have sufficient licenses
4.1.2. Ensure healthy and functional end user computing environment
Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory)
Work on and resolve problem requests
4.1.3. Enhance business continuity by improving the fault tolerance and disaster recovery
Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers
4.1.4. Improve the maturity of the IT Operations
Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup
Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians
4.2. DELIVERABLES AND PAYMENT MILESTONES
The payment shall be dependent upon successful acceptance of the Certificate of Acceptance - (Annex A).
Invoices shall be accompanied with a Certificat...
About the Company
EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company. Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-o... Know more
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