End User Support Specialist
On site
Milton, United Kingdom
Freelance
17-03-2025
Job Specifications
Job Title: Local IT Support Engineer (5 Days Onsite)
Location: Milton Park, Abingdon, Oxfordshire, England OX14 4SE
Employment Type: 12-Month Contract
Job Overview:
We are seeking a Local IT Support Engineer to provide technical support for end-users, IT infrastructure, and security management at our Milton Park, UK site. This role involves troubleshooting IT issues, maintaining IT infrastructure, and ensuring enterprise security compliance.
Key Responsibilities:
Activity-Specific Support:
CCTV & BMS Systems: Manage and troubleshoot CCTV & Building Management Systems (BMS), ensuring smooth operations and security compliance.
DNS Server & Firewall Management: Address network configuration issues, ensuring the firewall acts as the default gateway without providing DNS services.
Evoko (Room Booking System): Resolve connectivity issues between room panels and the Evoko server, ensuring secure internet access.
Conference Room Wi-Fi Issues: Diagnose and resolve Wi-Fi connectivity problems in meeting rooms for optimal performance.
MCT211 Laptop Machinery Software: Install, configure, and troubleshoot MCT211 laptop software for seamless integration with IT infrastructure.
2. End-User IT Support:
Provide hardware/software troubleshooting for desktops, laptops, and peripherals.
Install and configure Windows OS, MS Office 365, and security applications.
Enable Multi-Factor Authentication (MFA) via MS Authenticator.
Deploy security measures, antivirus solutions, firewall settings, and data backup strategies.
Assist end-users with IT system adoption, training, and documentation.
3. Network & Security Management:
Maintain and troubleshoot Cisco & Palo Alto network infrastructure.
Diagnose and resolve cabling, connectivity, and performance issues.
Utilize DNA-C for network diagnostics and issue resolution.
Coordinate with last-mile providers to ensure optimal connectivity.
Implement access control policies and security protocols.
Assumptions & Conditions:
Remote L2 support for the UK is managed externally.
Application troubleshooting & L1 support handled by respective providers.
MFA, antivirus, and user backup platforms maintained by external partners.
Move/Add/Change (MACD) requests are coordinated but executed by service providers.
Includes 25 days of leave annually plus UK public holidays, with no replacement coverage during leave periods.
Qualifications & Experience:
Proven IT support experience in an enterprise environment.
Hands-on expertise in Windows OS, Active Directory, and MS Office 365.
Experience with Cisco & Palo Alto network tools and firewall security.
Strong knowledge of IT compliance, security measures, and backup solutions.
Excellent problem-solving skills and ability to work independently.
Strong communication and customer service skills.
About the Company
Lakarya is a professionally managed Technical Consulting Company focusing on highly skilled information technology consultants, headquartered in Sterling, VA. We provide highly trained and experienced staff in specific technologies to Fortune 500 firms. Our ability to recruit and provide candidates across the countries gives us a distinct competitive advantage. Our primary goal is to provide every client with a qualified, dedicated and skilled manpower who fits the company's environment and exceeds expectations working with... Know more
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