Deskside Support Engineer

On site

Edinburgh, United Kingdom

Full Time

17-03-2025

Share this job:

Job Specifications

About The Role

Purpose

Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations.

The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks.

The team member will primarily work from their main office location but will be required to visit other offices if the need arises.

Responsibilities

To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through
Service or change requests
Incident resolution
Delivery of scheduled daily, weekly and monthly tasks
Installing and configuring new hardware and software, ensuring infrastructure standards are maintained.
Troubleshooting and fault reporting of end-user devices
Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.
Assisting and applying operating system updates and patches
Maintaining and updating the Infrastructure team’s documentation library
Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
Providing out of hours support cover for application deployments and upgrades, on a rota where required
Act as an on-site point of contact for third line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presence
Travel to various office locations on an ad-hoc basis to provide on-site end-user support.
Work closely with colleagues to maintain a high-performing team
Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
Maintain a technical advantage through continual training and personal development
Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
About You

Skills / Tools

Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
Installing and configuring end-user devices
Ability to logically and methodically problem solve IT issues
Excellent experience with supporting Azure AD\Entra ID
Excellent experience with supporting and troubleshooting Microsoft 365 and Exchange Online
Excellent experience with supporting and troubleshooting Microsoft Teams
Experience with supporting and troubleshooting Intune
Experience of installing and utilising server and desktop hardware
Strong customer service skills
Excellent written and oral communication skills
Proven track record of delivering to commitments
Knowledge of industry recognised IT and support practices
An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP

Qualifications

Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

Other Relevant Information

Team player
Conscientious
Good attention to detail
Good time management skills
Proactive approach
Ability to think laterally
Proven track record
Can-do attitude
Willing to take responsibility
Reporting to the Infrastructure Operations Manager

About Us

Not Specified

Apply

Share

Share Vacancy on Facebook
Share Vacancy on X
Share Vacancy on LinkedIn
Share Vacancy on WhatsApp
Send Vacancy to a friend

About the Company

Seven Investment Management (7IM) is an investment management business that helps individuals, their families and advisers to manage their capital to meet their financial needs and aspirations. We keep our promises, make things clear and simple, fix what’s wrong, do the right thing and accomplish the very, very best job we can. Discretionary Services Our service is called discretionary because 7IM has the ‘discretion’ to make investment decisions for you. It combines the discipline and rigour of our uniform investment proc... Know more

Related Jobs

Company Name: Intec Select
Job Title: Senior Java Software Engineer
Job Description: Senior Java Engineer Eligible To Provide Sponsorship A FTSE 250 financial services corporation is hiring a Senior Java Engineer with the ability to design/architect a new retail banking product built in Java, Kafka, and Azure (but open to AWS). To be successful, you will have architectural, leadership, and hands-on capabilities to help contribute to our client's digital transformation campaign. Our client is paying a basic salary of up to £110,000 + 25% bonus + benefits to be based in London / Kent on a hybrid basis. Your responsibilities will include: Lead the development and implementation of a modern cloud foundation and data platform that is robust, scalable, fully automated, secure, and can support the growth of the business. Build Scalable Architectures: Leverage modern technologies to design and implement scalable, secure, and high-performing cloud-native solutions. Lead a team of engineers by mentoring, coaching, and driving productivity. Core skill set for this position: Strong experience building and scaling baking systems (Lending, Payments, or Mortgages) with a focus on security compliance and performance is a must. Experience leading upon architectural challenges, system scalability, and guidance of engineering teams is a must. A background in Java, Kafka, Spring Boot, Kotlin is a must have Exposure to Cloud & DeVops – AWS, Terraform, Docker, Kubernetes is a must have New Product Ramping (approach to ramping up new products with less-experienced teams, providing clear strategies for facilitating MVP products in market and enabling teams to perform at scale) is a must. Digital transformation experience, moving from on-premise to modern cloud service using Azure, is a must. Benefits: £110,000 / 25% bonus / 28 days holiday / Holiday Purchase Scheme / Hybrid / Health Insurance / 13% pension / plus much more. Senior Java Engineer

London, United Kingdom

Remote

Full Time

18-03-2025

Company Name: Understanding Recruitment
Job Title: Java Developer
Job Description: Have you got a PhD background in Computer Science with a focus on Algorithms? Java Developer – Sustainable Energy £80,000 - £100,000 Fully Remote working from home anywhere in the UK We are so excited to be partnered with a Sustainable Energy Start-up on a mission to become the leading sustainable lifestyles platform in their industry! This is an excellent opportunity to join the company who are having record months, month on month, and have a huge influence and architectural decision-making when it comes the design and creation of new products, all while working from home. You will be an excellent Java Developer if you: Have worked in high-performing and low latency environments Are highly experienced using Core Java with multithreaded applications Possess a strong comprehension of Algorithms and Data Structures Understand Graph Theory and Interval Graphs Ideally completed a PhD in Computer Science While benefitting from a highly flexible work-life balance, as well as unlimited potential to grow with the company as it grows itself, this is an unmissable Java Developer opportunity! If you would like to combine your deep understanding of algorithms and data structures with the ability to ‘do good’ and make a difference in the world, apply now for this brilliant Java Developer position! Please note: Due to compliancy reasons, we will only be able to consider applications based in the UK.

Company Name: Confluent
Job Title: Senior Software Engineer II
Job Description: With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day. One Confluent. One team. One Data Streaming Platform. Data Connects Us. About The Role We are a team of passionate engineers who love solving complex distributed systems and infrastructure problems. We are building Kora from the ground up to be a true managed service for clients who demand high levels of availability and performance at the lowest cost of ownership. In this role, you will be working on building highly available, reliable, secure, scalable, and multi-tenant Kora's compute layer. You will be instrumental in driving the technical solutions end-to-end, working closely with the team and key stakeholders to design, architect, and develop top-notch solutions. Here are examples of some of the challenges we've taken on in recent years: Kora: A Cloud-Native Event Streaming Platform For Kafka Apache Kafka's Next-Gen Rebalance Protocol: Towards More Stable and Scalable Consumer Groups From On-Prem to Cloud-Native: Multi-Tenancy in Confluent Cloud Speed, Scale, Storage: Our Journey from Apache Kafka to Performance in Confluent Cloud Benchmarking Confluent Cloud What You Will Do Deliver complex projects in production with a focus on quality, excited and driven by the challenges they will bring Be customer focused - making customers more successful by taking on their most challenging problems With a strong sense of teamwork, make decisions which benefit the team and company Identify root causes, and get beyond treating symptoms - motivated to dig deep and solve hard problems What You Will Bring BS, MS, or PhD in computer science or a related field, or equivalent work experience 4+ years of relevant cloud infrastructure/cloud networking experience Strong fundamentals in distributed systems design and development Experience building and operating large-scale systems in the Cloud Solid understanding of basic systems operations (disk, network, operating systems, etc) A self starter with the ability to work effectively in teams Proficiency in Java, Scala, C/C++, Go or other statically typed languages What Gives You An Edge In-depth familiarity with the JVM A strong background in distributed storage systems or databases Experience in the areas of resource management and QoS Experience/knowledge with public clouds (AWS, Azure or GCP) Interest in evangelism (giving talks at tech conferences, writing blog posts evangelizing Kafka) Experience working on databases or data storage Come As You Are At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

Company Name: KPMG UK
Job Title: Senior Manager - Software Engineer
Job Description: Job details Location: Glasgow, Leeds, London, Manchester Capability: Tax & Law Experience Level: Senior Manager Type: Full Time Service Line: Tax Central Contract type: Permanent Job description Senior Manager - Software Engineering - Tax & Legal Technology – B Grade Tax and Legal Technology Team We are a team of 300+ technologists providing technology enablement services and solutions across the Tax and Legal business. This business has 2,500 tax & legal professionals covering multiple disciplines. We serve many thousands of clients and private individuals by providing a modern, market-leading suite of technology solutions that provide an efficient digital experience from routine to complex tax advice depending on client’s situation. Tax is highlighted frequently as an industry where generative AI will have a significant impact on how services are provided. You will be working as a team at the forefront of navigating that change and redefining the way in which tax is determined in the UK and globally, making sure people and companies pay the right amount of tax with the minimum amount of effort. The Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximate 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. The Role You will be responsible for several Agile Scrums teams each consisting of Software and Quality Assurance Engineers across a variety of projects for both our clients and our internal professionals. These teams will be in the UK and India. You will be responsible for the delivery of a range of software and data solutions. You will work alongside a team of Principal Product Owners to gain a deep understanding of the business needs help prioritise deliverables allowing you to focus developing world-class software engineering practices in your teams. The role can be based anywhere in the UK, though preference will be given to candidates in Glasgow, London, Manchester or Leeds. We generally spend two days per week in the office. Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. You will have… Collaborative Approach: Led and driven agile adoption and best practices. Worked closely with other departments such as enterprise architecture, information assurance, information security & data privacy. Cloud Experience: Experience building applications for the cloud such as Azure, AWS or GCP. Have had hands-on experience in building cloud first solutions. Deep Technical Expertise: A deep understanding of the software development lifecycle. Proven Track Record: A proven experience vision casting, leading and mentoring others. Programming Skills: An understanding of modern object-oriented languages such has C# or Java. Enterprise Expertise: The ability to demonstrate an understanding of web services, enterprise messaging and orchestration. Data Modelling: Designed and defining complex data models. Proven Track Record: Built software that includes desktop and user facing web applications. Continuous Delivery: Promoted and used continuous delivery tooling. Security Practices: An understanding of security coding and infrastructure best practices. You may have … Cloud Experience: Experience with Docker, Kubernetes or other serverless application delivery platforms. Worked with ARM, Terraform or other infrastructure as code tools. Continuous Delivery: Used GIT, Jenkins, GitHub or Azure DevOps. Proven Track Record: Worked with React, Angular, Blazor, ASP MVC or other modern web UI frameworks. Data Modelling: Used Entity Framework, Hibernate or other popular ORM tools. Used NoSQL databases such as cosmos DB, Mongo, Marklogic or Cassandra. Enterprise Expertise: Experience with messaging such as Service Bus, MQ or Kafka. Data Analytics: Experience with Data Analytics and Business Intelligence. Quality Focus: Experience with delivering accessible friendly User Experiences. In this role you will … Proven Track Record: Be overseeing the delivery and development of cloud-native, microservice applications. Proactively give regular and insightful feedback to peers and less experienced individuals across all parts of engineering. Communication: Provide leadership and communicate effectively across multiple onshore and offshore teams. Work at a strategic level, influencing technical & non-technical decisions to achieve cross-team alignment on major near-term goals. Work with directors/partners and engagements to push through opportunities. Quality Focus: Continuously improve your technical knowledge and share what you learn with others. Deep Technical Expertise: Be responsible for solution design including presenting and managing the solution through our information, security, architecture and data privacy processes. Collaborative Approach: Promote and drive improvements in the quality of our LEAN Agile, Scaled SCRUM methodologies. Quality Focus: Promote quality mindset across teams/products/programmes managed. Encourage teams to own quality assurance and not individuals. Review development and testing frameworks, tools and libraries to contribute towards common organisation strategies. What we can offer Impactful Work: Influence high-profile global tax products. Collaborative Environment: Engage with diverse, innovative, cross-functional teams. A shared love of technology: learning about even newer technology to ensure our cloud platform continues to advance. Professional Growth: Access workshops, conferences, and certifications for continuous learning. Inclusive Culture: An inclusive workplace embracing diverse perspectives. Global Resources: Leverage resources from a leading global professional services firm within an agile, tech-driven environment. Market equal pay and benefits such as a subsidised lunch, health care, pension, cycle to work, free day off to celebrate your birthday. The best of both worlds We might be world leaders, but in many ways the department feels like a start-up, with a twist. There’s the buzz of scrum working, the thrill of shaping compelling experiences, the chance to surprise and stretch yourself in response to a fresh challenge. And then there’s all the resources, technology and high-profile projects of a major corporate entity. Crucially, we also offer the benefit of clear career progression. Industry-leading rewards Only KPMG offers the advantages of Our Deal – an industry-leading and radically different approach to pay, progression and benefits. Our Deal is a vibrant combination of secondment and fast-track opportunities plus one, transparent, company-wide bonus mechanism. I...