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7IM

7IM

www.7im.co.uk

1 Job

372 Employees

About the Company

Seven Investment Management (7IM) is an investment management business that helps individuals, their families and advisers to manage their capital to meet their financial needs and aspirations.

We keep our promises, make things clear and simple, fix what’s wrong, do the right thing and accomplish the very, very best job we can.

Discretionary Services
Our service is called discretionary because 7IM has the ‘discretion’ to make investment decisions for you. It combines the discipline and rigour of our uniform investment process with the flexibility of our truly personal service.

Funds
Our risk profiled, multi asset funds are managed with structure, rigour and discipline, whatever your investment needs and aspirations within your appetite for risk. We offer a range of risk profiles to meet your needs whether you're cautious or adventurous.

Model Portfolios
Whatever your attitude to risk, our risk rated, multi asset model portfolios provide a carefully guided investment solution. Each portfolio has been designed and is managed within the appropriate risk tolerance, and for the long term, using a similar asset allocation without the surrounding 7IM fund's wrapper.

Platform and 7IMagine
How you work with our platform and team depends on the demands of your practice. The award winning 7IM Platform is so much more than a simple platform with access to global securities.

You should be aware that the value of investments may go up and down and you may get back less than you invested originally.

Seven Investment Management LLP is authorised and regulated by the Financial Conduct Authority. Member of the London Stock Exchange. Registered office: 1 Angel Court, London EC2R 7HJ. Registered in England and Wales number OC378740.

Listed Jobs

Company background Company brand
Company Name
7IM
Job Title
Deskside Support Engineer
Job Description
About The Role

Purpose

Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations.

The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks.

The team member will primarily work from their main office location but will be required to visit other offices if the need arises.

Responsibilities

To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through
Service or change requests
Incident resolution
Delivery of scheduled daily, weekly and monthly tasks
Installing and configuring new hardware and software, ensuring infrastructure standards are maintained.
Troubleshooting and fault reporting of end-user devices
Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.
Assisting and applying operating system updates and patches
Maintaining and updating the Infrastructure team’s documentation library
Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
Providing out of hours support cover for application deployments and upgrades, on a rota where required
Act as an on-site point of contact for third line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presence
Travel to various office locations on an ad-hoc basis to provide on-site end-user support.
Work closely with colleagues to maintain a high-performing team
Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
Maintain a technical advantage through continual training and personal development
Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
About You

Skills / Tools

Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
Installing and configuring end-user devices
Ability to logically and methodically problem solve IT issues
Excellent experience with supporting Azure AD\Entra ID
Excellent experience with supporting and troubleshooting Microsoft 365 and Exchange Online
Excellent experience with supporting and troubleshooting Microsoft Teams
Experience with supporting and troubleshooting Intune
Experience of installing and utilising server and desktop hardware
Strong customer service skills
Excellent written and oral communication skills
Proven track record of delivering to commitments
Knowledge of industry recognised IT and support practices
An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP

Qualifications

Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

Other Relevant Information

Team player
Conscientious
Good attention to detail
Good time management skills
Proactive approach
Ability to think laterally
Proven track record
Can-do attitude
Willing to take responsibility
Reporting to the Infrastructure Operations Manager

About Us

Not Specified

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Edinburgh, United Kingdom
On site
17-03-2025