Associate Solution Engineer
Hybrid
London, United Kingdom
Full Time
18-03-2025
Job Specifications
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
Associate Solution Engineer
Why choose this role?
Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining the Appian CIO team will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.
The start date for this role will be in Summer 2025.
Our Solution Engineering team is looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you’ll be a resident expert on the inner workings of the Appian platform and gain full-stack experience that will translate into any technical career. If you’re someone qualified to be a software developer, but that role isn’t for you - then this role could be! You’ll touch every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers’ concerns.
We asked one of the current team members to talk to us about the role:
“As a Solution Engineer I work on technical support tickets for the Appian platform. I analyze logs, collect server data, and run/create scripts to troubleshoot Appian installations for self-managed and Appian Cloud environments.
What does a typical day look like?
Troubleshoot incidents with customers over a virtual meeting (screen-share)
Meet with internal teams to investigate issues and brainstorm troubleshooting solutions that allow understanding or reproduction of platform issues. This includes wrangling log data to come up with insights about a given incident
Collaborate with Appian source-code developers to resolve platform issues
Submit feature enhancements on behalf of Appian customers
Configure supported custom configurations in Appian Cloud
Write Root Cause analysis reports for high priority incidents that have been resolved”
What will you need to be successful in this role?
At Appian we are looking for technical, curious and autonomous individuals with strong communication skills that are able to convey technical insights/findings/solutions to audiences from different technical backgrounds.
In This Role You Will Need:
To find creative solutions to some of our customer’s most complex technical concerns
To provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe
To tackle technical challenges and communicate your work across a variety of departments
To have a strong interest in software development (minus the coding 8 hours a day part)
To desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
The Technical Requirements:
Have an interest in data analytics
Have an interest or experience in devOps/programming/scripting (e.g. Java, Perl, Ruby, C#, PHP)
Have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
Have an interest in or experience with systems administration (e.g. Linux, Windows)
Please note, some work outside of normal Monday through Friday business hours will be required. We will of course discuss this throughout the interview process and provide more clarity.
Basic Qualifications:
Bachelor's degree in any IT focused degree where you have learnt technical and coding focused skills. A degree (e.g Maths) could also be considered if you have studied coding languages during your course.
What do we do at Appian?
Appian helps organisations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximise their resources and improve business results.
We Have 2 Offices Currently Hiring:
London
Seville (must be able to speak fluent Spanish and English)
Please apply to the role with the specific location you are interested in.
We encourage our employees to be in the office as much as possible and maintain a flexible hybrid approach. We'd love to see everyone in the office around 3 times a week, if not more, if that suits your personal preferences.
Why choose Appian?
Top-Ranked Product: Appian is the only recognised global leader across multiple enterprise technology markets, including low-code application development, digital process automation (DPA), intelligent business process management systems (iBPMS), and dynamic case management (DCM). Appian is also a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Applications for the second year in a row.
Unrivaled Career Progression: No, we’re not a massive house-hold name (yet) however, that's a great thing for you and your career! As we’re smaller, more agile and growing there is ample scope for your own personal development.
A person, not a number: At Appian EMEA our teams are constantly evolving and growing. As our business and product becomes more popular we want to ensure we remain a market leader. We want to hear everyone's voices and opinions. We never want you to stop learning or stop contributing. You’re not just another cog in the wheel, you’re an integral part of the Appian community working together to build something amazing.
Some of the tools and resources we will equip you with include:
Training: 2-4 week infrastructure training that covers how to install, hotfix, upgrade, and integrate Appian. Infrastructure training allows our engineers to be successful at handling support cases for self-managed customers. Afterwards, a 3 month long training process starts in order to complement front-end and back-end Appian knowledge (integration and design training, performance training, Appian Cloud training).
Growth: Growth opportunities available through promotion and participation in different programs like Appian MBA, a development program devoted to shaping managers in the areas of leadership and Hear more about growth from one of our Vice Presidents, who started at Appian as an Account Executive here.
Product: Our Appian product is driving digital transformation and with our Appian Guarantee, our customers can even have their first project completed in just 8 weeks. With the market research firm Forrester estimating the low-code platform market will be around $1...
About the Company
Appian is the unified platform for change. We accelerate customers’ businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is open, enterprise-grade and trusted by industry leaders. Know more
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