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Matter Labs
Senior Operations Manager

Senior Operations Manager

Remote

France

Full Time

17-03-2025

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Job Specifications

At Matter Labs, we believe freedom drives progress and prosperity. We don’t see ourselves as a company, but as a team aligned around a single mission: to advance personal freedom for all (see ZK Credo).To achieve this goal, we’re building zkSync — a credibly neutral, fully open source technology stack and network on top of Ethereum, which is owned and governed by its community. We use advanced cryptography called zero-knowledge proofs to scale Ethereum infinitely without compromising on security or decentralization. With a world-class team, a community of over 1M supporters across Twitter + Discord, and hundreds of millions $ in funding, we have abundant resources to accomplish the mission.

Building an all-star Operations team is critical to the success of the project. As the Senior Operations Manager, you will play a key strategic role, directly reporting to the Chief of Staff to the COO. The day-to-day tasks will vary widely, requiring you to be flexible, proactive, hands-on, strategic, efficient and resourceful. We're still a small team, which lends itself to high degrees of autonomy, impact, accountability, and the expectation for high execution power and attention to detail. We care about results, and give lots of trust while working on strong alignment to achieve those results.

We are fully remote but for this role with a preference for candidates in CET timezones.

What You’ll Be Doing

Identify, develop, and drive operational excellence and long-term strategies and initiatives across multiple priorities, issues, and roadblocks facing the Operations team (as well as wider business) using your experience leveraging data for business impact
Personally lead key company and department-wide initiatives in a fast, efficient, and effective manner (for example, filling in for business gaps, introducing and documenting team processes, leading team OKR planning, manage external investor relationships)
Serve as a liaison between Operations, Leadership, and our different business units (Growth, Tech, Business), demonstrating clear and direct communication skills
Support in driving forward key projects across all Operations functions, including: Investor Relations, Finance, Legal, People Operations, Recruiting (for example, preparing quarterly Investor Updates, responding to Investor inquiries, maintaining documentation system for legal documents, helping analyze employee engagement surveys)

What We Look For In You

This role requires an independent, analytical, and generalist approach to problem-solving and project management, with a relentless pursuit of operational excellence
History of identifying and developing business cases for strategic growth opportunities and operational improvements and elegantly executing projects from proposal to implementation
Natural curiosity and a solutions-oriented mindset that leads to proactively coming to the table with creative solutions. Some projects will be given to you, and others will require you to identify gaps in the business
Independent, self-starter with the ability to quickly respond to problems — both tactical and strategic — and proactively address conflicting stakeholder requirements to achieve creative compromise
Able to deep dive into data, identify and quantify opportunities, and design sustainable improvements and solutions
Excellent communication and influencing skills - able to manage up or down in the organization, and comfort working with senior leadership
Strong presentation skills combined with the ability to present data in a way that is persuasive to all audiences
Mix of analytical mindset, business acumen, and personal drive
5+ years of work experience in a relevant field (ex. consulting, strategy, operations) with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact
Experience working in a high growth startup a big plus, especially in a fully remote/async environment
Proficient in advanced Excel
Fluent written and spoken English

About the Company

Freedom is our mission. We believe that the single most impactful way we can make this world better is by increasing people’s freedom. Ethereum is the most decentralized blockchain, capable of bringing sovereignty to billions of people. We are building zkSync, an L2 protocol, to scale Ethereum. We are always hiring best-in-class talent around the world: https://jobs.eu.lever.co/matterlabs Know more

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