2025-0111 Desktop Engineering Sppt Specializing SCCM Operation (NS) - FRI 28 Mar
On site
Braine-L’Alleud, Belgium
Freelance
17-03-2025
Job Specifications
Deadline Date: Friday 28 March 2025
Requirement: Desktop Engineering Support with Specialization in SCCM Operation
Location: Braine-l'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Period of Performance: 2025 BASE: As soon as possible not later than 1st of May (tentative) - 31st December 2025 with possibility to exercise the following options:
2026 Option: 1st January 2026 until 31st December 2026
2027 Option: 1st January 2027 until 31st December 2027
2028 Option: 1st January 2028 until 31st December 2028
Required Security Clearance: NATO SECRET
PURPOSE
The purpose of this Statement of Work (SoW) is to describe the services for desktop computing engineering support required by the Purchaser.
The NATO Communications and Information Agency (further referred to as "Purchaser") is seeking a qualified Service provider to provide efficient and effective desktop computing engineering support services (further referred to as the Service) focused on commercial technologies augmenting the capabilities of the Purchaser.
BACKGROUND
NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.
Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:
Windows-based and iOS/iPadOS-based end user device provisioning, management, operation, and lifecycle across multiple separate networks of different classifications and various form factors;
Workstream collaboration including email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications
The services integrate with other services such as print/scan/copy, voice, video-teleconference (VTC), collaboration portals and enable NATO-specific functional applications higher up the software stack.
Through several on-going streams of work in Q4'24 and onwards, the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies.
2.1. PURCHASER SUPPORT STRUCTURE
The Purchaser support structure is organized in three levels:
Level 1 support provided by virtual Centralized Service Desk;
Level 2 touch-labor and more specialized support provided by CIS Support Unit or IT Service Kiosk;
Level 3 provided by centralized team of engineers
OBJECTIVES
With this SoW, the Purchaser aims to achieve the following objectives:
Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the end user computing area
Ensure healthy and functional end user computing environment providing to the end users devices that are compliant with the security and functional requirements
Improve the fault tolerance and disaster recovery of the IT systems thus enhancing the overall business continuity
Improve the maturity of the IT Operations by standardizing and optimizing activities and documenting procedures
To achieve these objectives, the Purchaser is looking for qualified technician Microsoft Configuration Manager (former SCCM) (Level 3/2 support system administrator) with estimation that the number of sprints require one resource.
During performance of the contract, the Contractor personnel will act as part of the Purchaser's IT support organization.
SCOPE OF WORK AND ASSOCIATED DELIVERABLES
Considering the extended period of execution and the rapid evolution of the commercial technologies and their use in NATO, the execution of the work in this SoW is measured in sprints, where each sprint is defined as deliverables produced by one person planned for a duration of one calendar week. The detailed tasks in each sprint will be determined at the start of each sprint by the Purchaser's authorized point of contact following the Scope of Work defined herein, and documented in writing.
4.1. SCOPE OF WORK
The SoW covers the following activities and tasks:
4.1.1. Package, deploy, monitor and troubleshoot applications and Microsoft updates in a timely manner
4.1.2. Manage user and device collections with automation in mind
4.1.3. Deploy, monitor and troubleshoot hardware-specific updates (BIOS, drivers)
4.1.4. Improve the maturity of the IT Operations
Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the MCM (former SCCM) system;
Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians
Assist with resolving and delivery backlog activities/ projects on Kanban system
Provide minimum 2 Continued Service Improvement(CSI) in the area of work per 4 sprints
4.2. DELIVERABLES AND PAYMENT
The payment shall be dependent upon successful acceptance of the Certificate of Acceptance - (Annex B).
Invoices shall be accompanied by the Certificate of Acceptance (Annex B) signed by the Contractor and Purchaser's authorized point of contact.
The Purchaser reserves the possibility to exercise a number of options described herein, based on the same sprint deliverable cost, at a later time, depending on the priorities and requirements.
The following deliverables are expected from this statement of work are described below.
4.2.1. BASE 2025: period of performance 1 st of May 2025 (tentative) - 31 December 2025
Deliverable: 34 sprints of Desktop engineering support with specialization in end user system administration and maintenance (Number of sprints is calculated considering a starting date 01 May 2025. This will be adjusted based on actual starting date.)
Payment Milestones: Upon completion of each fourth sprint and at the end of the work. Completion of each milestone shall be accompanied documented in a Certificate of Acceptance (Annex B), signed for acceptance by the Purchaser's authorized point of contact and the Contractor.
4.2.2. 2026 OPTION: period of performance 01 January 2026 - 31 December 2026
Deliverable: 52 sprints of Desktop engineering support with specialization in end user system administration and maintenance (Number of sprints is estimated, this will be adjusted based on actual requirements and available funding.)
Cost Ceiling: Price will be determined by applying the price adjustment formula as outlined in CO‐115786‐ AAS+ Special Provisions article 6.5.
Payment Milestones: Upon completion of each fourth sprint and at the end of the work. Completion of each milestone shall be accompanied documented in a Certificate of Acceptance (Annex B), signed for acceptance by the Purchaser's authorized point of contact and the Contractor.
4.2.3. 2027 OPTION: period of performance 01 January 2027 - 31 Dec...
About the Company
EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company. Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-o... Know more
Related Jobs
- Company Name
- DigiTech Resourcing
- Job Title
- Solutions Architect
- Job Description
- Are you a Solution Architect? Do you have experience in designing or adapting technical solutions? Are you comfortable optimising of IT infrastructures / Application Landscapes? If the answer is yes to any of the above, then we have a new opportunity available - Solution Architect required for the following - Location - Brussels, Belgium Duration - Initial 12 month contract + further extension Start - ASAP Working Mode - Hybrid (2 days onsite - 3 day remote/WFM) Day Rate - 600 Euros Per Day Day to day tasks will include - Support of clarity of functional and non - functional requirements. Act as the key link to align all relevant stakeholders in the product organisation, the architecture team and the delivery team. Within the delivery team, ensure solution delivery in accordance with the solution design. Deliver the architecture designs in accordance with the architecture vision, standards and guidelines. Provide designs following your experience in integration design, application architecture, and available tools. Candidates should have at least 5 years experience as a Solution Architect, with experience following Agile methodology. Knowledge & experienced in IT Standards, such as ArchiMate, TOGAF, ATAM, CBAM Familiar with Architecture Modelling Languages such as Archimate or similar. Experience with Sparx Enterprise Architect is a big plus. Familiar with the principles of Domain Driven Design (DDD), and the principles, opportunities, and challenges of modern architectural paradigms such as Microservices and event driven architectures.
- Company Name
- afarax
- Job Title
- Data Analyst
- Job Description
- afarax cherche un(e) Data Analyst freelance. Nous avons besoin de vous! Le projet: Notre client dans le secteur de l’énergie cherche un(e) Data Analyst pour renforcer son équipe. Tâches principales : Aide à la décision pour l’établissement des politiques et des plans directeurs Développer et implémenter des modèles et algorithmes pour collecter, stocker, traiter et restituer les données dans de multiples dimensions Fournir des analyses avancées afin d’éclairer la prise de décision stratégique de l’entreprise. Collaborer avec les différentes parties prenantes pour identifier les besoins en données et proposer des solutions adaptées pour tous les métiers. Valorisation des données transversales Analyser les tendances, les processus internes et les performances opérationnelles grâce à des techniques adéquates Élaborer des scénarios prospectifs pour anticiper l’évolution des besoins métiers et optimiser les ressources. Concevoir des tableaux de bord et des visualisations interactives avec Power BI pour faciliter l’interprétation des résultats par les équipes décisionnelles. Soutien à l’innovation Concevoir et tester des modèles et algorithmes pour explorer de nouveaux concepts, notamment en termes de prédiction des tendances et d’optimisation des processus. Assurer une veille technologique et scientifique pour identifier les nouvelles tendances et opportunités en science des données. Contribution aux projets d’entreprise Contribuer aux différents projets de l’organisation. Assurer une communication efficace avec les autres départements pour favoriser l’intégration des analyses et des modèles développés. Participer aux groupes de travail et aux initiatives de transformation digitale de l’entreprise. Est-ce vous? Expérience en Programmation sur Python Expérience en Visualisation avec Power BI Expérience prouvée avec Power Query Expérience prouvée en DAX Avancé Expérience en Analyses de données : Exploration des données, ACP, Classification, GIS Expérience prouvée en Modélisation des Données Expérience en Programmation sur R et SQL Comment afarax vous soutient? Vous bénéficiez de notre vaste réseau Vous avez accès à des projets qui correspondent à votre expertise Nous vous aidons et vous soutenons tout au long de votre projet Nous vous offrons la possibilité de construire un partenariat précieux et durable Découvrez d'autres projets sur: https://afarax.be/jobs/type/freelance/
- Company Name
- Response Informatics
- Job Title
- Cloud Architect
- Job Description
- University degree in IT or relevant discipline, combined with minimum 17 years of relevant working experience in IT; At least 10 years of experience in architecture best practices and patterns; At least 10 years of experience in applications design; At least 7 years of experience in modelling tools; At least 5 years of experience in microservices and architecture in the cloud; At least 5 years of experience in enterprise architecture and business process analysis; At least 5 years of experience in relational DBMS, data modelling and database design techniques and tools (e.g. SQL Developer Data Modeler, Oracle SQL Developer); At least 5 years of experience in Service-Oriented Architecture and interoperability technology (web services, message-oriented middleware, service-oriented bus, event architecture); At least 5 years of experience in IT security technologies and standards (web, database and cloud) and processes involved in crisis management, early warning and alerts; The following certifications would be considered an asset: Certified DevSecOps Professional (CDP), AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Professional Cloud Architect, Certified Kubernetes Application Developer (CKAD); Excellent command of the English language
- Company Name
- Templeton & Partners - Innovative & Inclusive Hiring Solutions
- Job Title
- Senior Automation Engineer
- Job Description
- Are you an experienced Senior Automation Engineer looking for your next challenge? This is your chance to be part of a high-impact project that will modernize and optimize warehouse automation. You’ll play a key role in shaping the future of operations, working on large-scale upgrades that improve efficiency, streamline processes, and drive innovation. Contract Details Contract Type: Freelance Relationship with Client: Preferred Supplier Duration: 6 months, with the option to extend for long-term projects Location: Charleroi (Hybrid, 1 day per week on-site) What You’ll Be Doing Leading key automation projects, ensuring smooth implementation and optimization of warehouse systems. Designing a roadmap for automation upgrades and contributing to long-term efficiency improvements. Collaborating with experts across engineering, IT, and project management to deliver high-quality solutions. Overseeing the integration of advanced warehouse technologies into existing systems. Ensuring compliance with industry standards and best practices. Identifying risks, troubleshooting challenges, and finding innovative solutions. What You Bring At least 10 years of experience in automation engineering, allowing you to apply your expertise to high-impact projects. Strong background in ERP, WMS, or MES systems, giving you the opportunity to work with enterprise-level technology. Experience in large-scale automation and software integration projects, perfect for those who enjoy working in complex, dynamic environments. Familiarity with regulated industries (such as medical or industrial sectors), providing valuable exposure to global compliance frameworks. What Makes You Stand Out? If you have experience with high-level programming (Python, Java, C++), automation controls (PLC, SCADA), or cloud computing infrastructure, you’ll bring even more value to the team. This is more than just a freelance contract—it’s a chance to work on an exciting, long-term project for a global organization. If you're ready to take your automation expertise to the next level, apply now and be part of something truly impactful.