Digital Solutions Trainee Engineer
On site
Cambridge, United Kingdom
Freelance
17-03-2025
Job Specifications
Job Description – Digital Solutions Trainee Engineer
Job Title: Digital Solutions Trainee Engineer
Department: Digital Solutions
Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally)
Reports To: Digital Solutions Team Leader
About ZEISS
ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions.
Job Overview
We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.
As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.
Key Responsibilities
Technical Support & Troubleshooting
Provide remote technical support to customers and internal teams via phone and digital platforms.
Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
Maintain accurate records of support cases using CRM systems.
Assist engineers with ZEISS Smart Services and digital device integration.
Pre-Sales & Customer Engagement
Support the sales team by providing technical expertise in pre-sales meetings.
Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
Conduct basic software installations and configurations for customers.
Internal Collaboration & Administration
Work closely with the Integrated Solutions Team on FORUM and HDP projects.
Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
Help maintain the Digital Solutions inbox and prioritize incoming support requests.
Skills & Qualifications
Essential:
Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service abilities.
Basic knowledge of networking, system configurations, and software installation.
Ability to manage multiple tasks and work in a fast-paced environment.
Full Driving Licence
Desirable:
Experience in technical support, IT helpdesk, or software troubleshooting.
Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
Willingness to travel occasionally within the UK, Ireland, and internationally.
Training & Development
Participate in structured training programs (e-learning, virtual, and in-person).
Opportunities for international training and development (Germany, USA).
Why Join Us?
Be part of a globally recognized company at the forefront of digital innovation.
Gain hands-on experience with cutting-edge technology and digital solutions.
Benefit from ongoing training, mentorship, and career development opportunities.
Enjoy a collaborative and supportive work environment with international exposure.
If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!
About the Company
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutio... Know more
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