Technical Training Consultant
Hybrid
England, United Kingdom
Freelance
12-03-2025
Job Specifications
ServiceNow Trainer
9 month contract
Hybrid working in West Midlands
Our client is undertaking a large transformation programme and is implementing ServiceNow. They require an experienced trainer to deliver online and onsite training to circa 125 staffs with various levels of knowledge.
Responsibilities
Design and deliver comprehensive training programs on the ServiceNow platform, tailored to various skill levels.
Create and maintain training materials, including documentation, presentations, and video tutorials
Conduct virtual and in-person training sessions to educate end-users and administrators on ServiceNow functionalities.
Collaborate with stakeholders to identify training needs and develop customised training solutions.
Stay updated on the latest ServiceNow features, modules, and best practices to ensure training is current and effective.
Provide feedback and assessments to measure trainee progress and adjust training strategies as needed
Qualifications
Proven experience as a ServiceNow Trainer or extensive hands-on experience with ServiceNow
Strong knowledge of ServiceNow modules, including ITSM, HRSD, ITOM, or others.
Exceptional verbal and written communication skills
Ability to explain technical concepts to diverse audiences with varying levels of technical expertise
You must be eligible for BPSS clearance and available to deliver the training against a defined timeline.
About the Company
Phoenix47 is an IT infrastructure services company providing Support Desk, Managed Services and Professional Services. With a large network of consultants we have a unique approach, sharing our vast industry knowledge and expertise that drive operational efficiency of software applications and IT infrastructure. Areas of specialty include Cloud Strategy, IT Security, Datacentres, Applications and Networks. Phoenix47 designs winning strategies by harnessing the power of the new digital economy. We deliver value and performan... Know more
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