Phoenix47

About the Company

Phoenix47 is an IT infrastructure services company providing Support Desk, Managed Services and Professional Services. With a large network of consultants we have a unique approach, sharing our vast industry knowledge and expertise that drive operational efficiency of software applications and IT infrastructure. Areas of specialty include Cloud Strategy, IT Security, Datacentres, Applications and Networks.
Phoenix47 designs winning strategies by harnessing the power of the new digital economy. We deliver value and performance through our expert innovation, information insight and business transformation. Our delivery methodology is extremely flexible allowing customers to benefit from both fixed price and shared-risk engagements.

Listed Jobs

Company Name

Phoenix47

Job Title

Infrastructure Engineer

Job Description

Infrastructure Engineer

1 Year Fixed Term Contract
Hybrid working
Office Location: Reading

Responsibilities/Tasks
To be responsible for the I.T Infrastructure, enabling our systems and services to reside on the most secure, reliable and resilient platforms while consolidating existing Infrastructures and reducing costs.
To assist in the planning, change control and execution of all core infrastructure upgrades and implementations.
To provide an escalation route for all Infrastructure incidents where 1st, 2nd and 3rd line avenues have been followed.
To provide auditing and reporting for all internal and customers I.T infrastructures, to highlight risks and plans for mitigation.
To identify new products and technologies where we are currently vulnerable or exposed, particularly from a data security perspective.
To provide guidance and support to the wider ICT Services division
To assist with the expansion of our ICT Services

Knowledge, Experience & Skills
Good understanding of IT Managed Services
Excellent customer handling skills
Ability to communicate service information to a varied and often senior audience
Comfortable managing escalations
Ability to prioritize work under pressure and strict deadlines.
Good familiarity with IT systems, networks and databases
Good general overall technical understanding of all new technologies
Good understanding of PC hardware, Microsoft operating systems and networking
History of working with server technologies

Reading, United Kingdom

Hybrid

07-04-2025

Company Name

Phoenix47

Job Title

Support Engineer

Job Description

Key Responsibilities:
Provide triage, first-line support, and escalate helpdesk tickets for end customers, while adhering to specific SLAs.
To provide incident management & stakeholder-facing communication for customers as required (with the expectation of leading a multi-manned P1 Bridge Line).
Proactively manage and monitor ticket queues, ensuring compliance with customer SLAs.
Ensure all case-related documentation is clear, concise, and consistently updated in the helpdesk ticketing system.
To handle monitoring alerts following defined KB processes.
Continuously update end customers on the status of their issues.
Participate in customer calls and keep them informed of any escalations or issues.
Assist with basic building security and management when starting or finishing outside of core business hours.
Qualifications/Skills Required:
The ideal candidate should have prior experience of technical support and some of the computing technologies as set out below.
But we would be surprised if you had all of this, so even if you only have some, you should still come and talk to us.
We are also interested to take on people without formal experience if they can demonstrate an aptitude and a passion for technology.
A strong knowledge of Microsoft operating systems.
A passion for IT and helping users, with a constant desire to learn and expand your expertise, is essential.
The ability to work under pressure while multitasking is important.
Excellent customer service and communication skills, along with a logical and methodical approach to troubleshooting.
Flexibility in your work attitude, a willingness to contribute, and self-motivation for personal development and training are key.
Strong analytical and problem-solving skills, with the ability to learn quickly and apply knowledge across different areas, are required.
Enjoys working with customers and takes pride in resolving their issues, even when it can be challenging.
We are seeking individuals who are passionate about technology, with great personalities, and who want to be part of a fun, long-term working environment where they can make a difference and enjoy the results. We are

Reading, United Kingdom

On site

10-04-2025