Phoenix47

About the Company

Phoenix47 is an IT infrastructure services company providing Support Desk, Managed Services and Professional Services. With a large network of consultants we have a unique approach, sharing our vast industry knowledge and expertise that drive operational efficiency of software applications and IT infrastructure. Areas of specialty include Cloud Strategy, IT Security, Datacentres, Applications and Networks.
Phoenix47 designs winning strategies by harnessing the power of the new digital economy. We deliver value and performance through our expert innovation, information insight and business transformation. Our delivery methodology is extremely flexible allowing customers to benefit from both fixed price and shared-risk engagements.

Listed Jobs

Company Name

Phoenix47

Job Title

Technical Training Consultant

Job Description

ServiceNow Trainer

9 month contract
Hybrid working in West Midlands

Our client is undertaking a large transformation programme and is implementing ServiceNow. They require an experienced trainer to deliver online and onsite training to circa 125 staffs with various levels of knowledge.

Responsibilities

Design and deliver comprehensive training programs on the ServiceNow platform, tailored to various skill levels.
Create and maintain training materials, including documentation, presentations, and video tutorials
Conduct virtual and in-person training sessions to educate end-users and administrators on ServiceNow functionalities.
Collaborate with stakeholders to identify training needs and develop customised training solutions.
Stay updated on the latest ServiceNow features, modules, and best practices to ensure training is current and effective.
Provide feedback and assessments to measure trainee progress and adjust training strategies as needed

Qualifications

Proven experience as a ServiceNow Trainer or extensive hands-on experience with ServiceNow
Strong knowledge of ServiceNow modules, including ITSM, HRSD, ITOM, or others.
Exceptional verbal and written communication skills
Ability to explain technical concepts to diverse audiences with varying levels of technical expertise

You must be eligible for BPSS clearance and available to deliver the training against a defined timeline.

England, United Kingdom

Hybrid

12-03-2025