2nd Line Support Engineer
On site
London, United Kingdom
£ 40,000 / year
Full Time
11-03-2025
Job Specifications
2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits
Overview:
Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Engineer to work with several of their key clients.
Role & Responsibilities:
Taking ownership and managing tickets through resolution or escalation
Provide technical support to end users.
Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's.
Be a point of escalation for first line support calls.
Have a high level of technical ability which you are happy to share within a team framework.
Have a high level of professional responsibility.
Maintain a professional demeanour.
Skills & Experience Desired:
Microsoft Exchange
Active Directory
Cloud (Azure, AWS or Google cloud)
SCCM
Office 365
Mobile Device Management
Intune
Windows Servers (full range)
Server Virtualisation (HyperV / VMWare)
Local Area Networking
Symantec Products
Cisco LAN/WAN (routers, switches, ASAs)
Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
Citrix ( XenApp/XenDesktop)
Overview / Benefits:
£35,000 - £40,000 Basic Salary
+ Bonus
+ Excellent Benefits Package
2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits
About the Company
Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organisations. With 20 years’ experience in IT Recruitment in London and Kent, Intec Select was founded on a wealth of experience and high-level, highly regarded expertise. Intec Select has built and established long-term relationships with our clients by delivering a quality service at competitive prices. As a trusted advisor to our clients we fully understand not just their technical... Know more
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