2nd Line Support Engineer
On site
Northampton, United Kingdom
£ 35,000 / year
Full Time
12-03-2025
Job Specifications
2nd Line Support Engineer - F1 Team
Location – Northampton - Onsite
Salary: £30,000 - £35,000
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service focus. You would be dedicated to an established F1 team. Providing support for any escalated IT issues which may arise.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
IT Operational Support: Provide exceptional operational support across the business for all IT services.
Customer Service: Must display strong customer service skills with a positive and supportive attitude.
Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
Relationship Building: Cultivate successful relationships within the team and with third parties.
Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements:
Experience: Previous experience in IT support or service desk roles.
Communication: Excellent spoken and written English is essential.
Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
Life assurance.
Health Insurance.
Career growth.
Development opportunities.
About the Company
Franklin Fitch ist ein Personaldienstleister, der seinen Kunden ein umfassendes Dienstleistungsangebot zur Personalbeschaffung bietet. Mit dem Fokus auf zwei Kerntechnologiebereiche garantiert das Spezialistenteam von Franklin Fitch professionelles Recruitment in den folgenden Märkten: - Netzwerkinfrastruktur - Server- und Cloudinfrastruktur - Informationssicherheit - Big Data und Datenbank Wir vertreten Kandidaten sowohl für Festanstellungen als auch Vertragsarbeit, von Junior- bis Seniorlevel und von der Adm... Know more
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