Franklin Fitch
About the Company
Franklin Fitch ist ein Personaldienstleister, der seinen Kunden ein umfassendes Dienstleistungsangebot zur Personalbeschaffung bietet.
Mit dem Fokus auf zwei Kerntechnologiebereiche garantiert das Spezialistenteam von Franklin Fitch professionelles Recruitment in den folgenden Märkten:
- Netzwerkinfrastruktur
- Server- und Cloudinfrastruktur
- Informationssicherheit
- Big Data und Datenbank
Wir vertreten Kandidaten sowohl für Festanstellungen als auch Vertragsarbeit, von Junior- bis Seniorlevel und von der Administration bis hin zum technischen Vorstand (CTO).
Mit Fachkompetenz und langjähriger Erfahrung in dem von uns ausgewählten Bereich hat sich Franklin Fitch schnell als ein vertrauenswürdiges und innerhalb des Vereingten Königreichs und Deutschland führendes Dienstleistungsunternehmen etalbliert.
Listed Jobs
- Company Name
- Franklin Fitch
- Job Title
- Technical Lead
- Job Description
-
Job Title: Technical Lead
Location: Borehamwood
Salary: £50,000 - £60,000
A fast-growing Managed Services Provider (MSP) looking for passionate IT engineers who are eager to develop their careers and skills while delivering outstanding customer care. We believe that providing excellent service to our clients starts with fostering a supportive, nurturing, and enjoyable work environment. Our team works collaboratively to build a business that takes pride in delivering world-class IT consultancy, solutions, and support services to a diverse and expanding client base.
Job Description
We are seeking a talented Technical Lead to join our team. This role is ideal for someone who enjoys resolving complex technical issues, implementing cutting-edge IT solutions, and providing top-tier customer service. As a key part of our growing team, you will lead the Service Desk team, ensuring efficient technical operations and driving innovation. This position presents an excellent opportunity to make a significant impact within a dynamic, fast-growing company that values expertise, collaboration, and professional development.
Role Summary
The Technical Lead will take responsibility for leading the Service Desk team, providing expert technical guidance, and acting as the highest point of escalation for complex incidents. You will play a critical role in defining and maintaining the technical Business As Usual (BAU) stack, implementing proactive monitoring solutions, and ensuring client security. Your responsibilities will include providing technical support to our Managed Services customers, troubleshooting incidents, performing root-cause analysis, and deploying system upgrades and security patches.
Key Responsibilities
Lead and mentor the Service Desk team, ensuring high levels of technical expertise and customer service.
Serve as the final escalation point for complex technical incidents.
Define and maintain the technical BAU stack to ensure best practices and efficiency.
Implement proactive monitoring solutions and security measures to protect client systems.
Handle incoming incidents professionally via phone and email.
Take ownership of incidents, managing them logically from initiation to resolution while keeping customers informed.
Categorize and prioritize incidents accurately in line with service operations procedures.
Conduct thorough diagnostics to resolve issues at the first point of contact whenever possible.
Monitor incident progress and update the incident logging system accordingly.
Technical Skills & Experience
Microsoft 365 Tenant Administration
Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business
Microsoft 365 Security & Compliance
Power Platform (Power Apps, Power Automate, Power BI)
Azure Active Directory
Intune and Endpoint Manager
Conditional Access Policies
Advanced Threat Protection (ATP)
Data Loss Prevention (DLP)
Information Protection
Identity and Access Management
Firewalls & Cybersecurity Solutions
Network Routing and Switching
3rd Party Security Stack Technologies
Conditional Access Policies
Borehamwood, United Kingdom
On site
04-03-2025
- Company Name
- Franklin Fitch
- Job Title
- 2nd Line Support Engineer
- Job Description
-
2nd Line Support Engineer - F1 Team
Location – Northampton - Onsite
Salary: £30,000 - £35,000
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service focus. You would be dedicated to an established F1 team. Providing support for any escalated IT issues which may arise.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
IT Operational Support: Provide exceptional operational support across the business for all IT services.
Customer Service: Must display strong customer service skills with a positive and supportive attitude.
Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
Relationship Building: Cultivate successful relationships within the team and with third parties.
Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements:
Experience: Previous experience in IT support or service desk roles.
Communication: Excellent spoken and written English is essential.
Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
Life assurance.
Health Insurance.
Career growth.
Development opportunities.
Northampton, United Kingdom
On site
12-03-2025