Booking Administrator
Hybrid
Bracknell, United Kingdom
Freelance
12-03-2025
Job Specifications
Job Summary
You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team. Previous knowledge and experience of working in a busy office and/or customer care environment is essential.
You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.
The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.
We're open 8am to 8pm, Monday to Friday, and our team's working hours are split across three shift patterns: 8am - 4pm, 10am - 6pm and 12pm - 8pm
Main duties of the job
The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.
To support clinicians so that an efficient and robust administrative service is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and when required and ensuring that all are queries and tasks are resolved in a timely manner.
To ensure accurate and timely data inputting of client information so that data standards are met.
To work efficiently as part of a team and independently so that all admin targets are followed and met.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our Values At Berkshire Healthcare Are
Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance
27 days' annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
'Cycle to Work' and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites
Date posted
06 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,329 to £26,958 a year per annum (Incl. of HCAS)
Contract
Permanent
Working pattern
Full-time
Reference number
371-MHS708
Job locations
London House
London Road
Bracknell
RG12 2UT
Job Description
Job responsibilities
The Must Haves For This Role
Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.
Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time.
Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position.
Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own workload.
Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.
Talking Therapies Berkshire is one of the country's most well-established and highest performing NHS IAPT (Improving Access to Psychological Therapies) services. We have grown year on year since we opened in 2008 and now employ over 300 staff and treat over 22,000 people per year.
You will be part of a driven, high-quality service, which also prioritises flexible working and work-life balance.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Georgia Webb or Kate Blagrave on 0300 365 2000 or email: Georgia.Webb@berkshire.nhs.uk or kate.blagrave@berkshire.nhs.uk who will be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Responsibilities
Job description Job responsibilities
The must haves for this role:
Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.
Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time.
Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position.
Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own workload.
Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.
Talking Therapies Berkshire is one of the country's most well-established and highest performing NHS IAPT (Improving Access to Psychological Therapies) services. We have grown year on year since we opened in 2008 and now employ over 300 staff and treat over 22,000 people per year.
You will be part of a driven, high-quality service, which also prioritises flexible working and work-life balance.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality ...
About the Company
We provide secondary care to people living in Berkshire who are experiencing physical and mental health problems. Secondary care means that our services are more specialised than those offered by a GP. A GP's care is called primary care. Our services are purchased on behalf of the population of Berkshire by Clinical Commissioning Groups (CCG’s) of which there are seven in Berkshire (Bracknell and Ascot, Newbury and District, North and West Reading, Slough, South Reading Windsor, Ascot and Maidenhead, Wokingham), the NHS Nat... Know more
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