Learning & Development Administrator
On site
Surbiton, United Kingdom
Full Time
10-03-2025
Job Specifications
Duties/Responsibilities
Location: Surbiton- 5 DAYS PER WEEK IN OFFICE
Fixed term contract: 12 months
Salary : £28,000 per annum
Hours of work: Monday to Friday 9am -5pm
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview
Responsible for the effective administration and coordination of Compliance, Technical and Safety training activities and support requirements for the EMCOR UK business. Supporting the Head of L&D and SQ&R technical and operations teams by providing a professional coordinating resource ensuring that internally delivered compliance, health and safety and technical skills training courses are properly planned, marketed, administered, monitored, delivered, evaluated and reported on in accordance with EMCOR UK’s learning and development strategies. Organising technical, compliance and safety training with external preferred suppliers.
Training Coordination
Who you'll do
Closely monitor training request SmartSheet to ensure all approved requests are actioned straight away
Liaise with account leads to push through authorisations to keep waiting time to a minimum
Follow-up with learners and authorisers to avoid backlog of requests
Work closely with account leads to ensure training is delivered promptly
Kallidus Learn
Provide ongoing support to L&D Business Partner by managing basic administrative queries and uploading group training sessions to platform
Reporting
Report monthly to Head of L&D on booked courses, cancelled courses, non-attendance and any spend
Report monthly to finance team for cross-company recharges of no-shows and non-attendance
Support accounts by providing detailed reports for audit and compliance purposes
Course Materials
Ensuring training materials are kept up to date and in-line with current branding, and disseminated in good time to trainers and course attendees
Data Entry
Ensure all data input onto L&D database is 100% accurate at all times by
monitoring information provided on training request forms daily
Maintaining reporting spreadsheets to ensure cross-charging data is accurate and up to date at all times
Updating Smartsheet after every training programme to ensure our records are up to date and evaluation requests are sent straight away
Customer Service
Responding to telephone and email enquiries in a timely manner
Collecting feedback and evaluations from learners after maximum of one-week post-programmes by calling individuals and asking the set questions
Providing any anecdotal feedback to SQ&R team trainers and Head of L&D to ensure quality of materials and sessions reaches the required standard, and individual experience is always positive.
General
Provide ad-hoc duties and absence-cover to support the L&D function as and when required
Provide support at learning events/workshops as requested from time to time
Provide support to Apprenticeship Manager with administrative duties
Working with Procurement team to onboard new suppliers
Book external training with approved and preferred providers first, ensuring training brokers are only used in cases of specialist skills or
difficult areas geographically
Manage and schedule training calendar and plan with internal Technical, Compliance and Safety Trainers
Keep training calendar and plan up to date on Connect and IMS
Manage internal training via the L&D SmartSheet Based on requests from the operations
Preparation and dissemination of joining instructions including pre and post course information to all participants
Administer any associated invoices and internal charges
Ensuring accurate attendance records are kept up to date at all times
Liaise with SQ&R team to maintain close collaboration and coordination between Learning & Development and H&S and Compliance functions
Organise training sessions including:
booking internal compliance, safety and technical trainers
working with Line Managers and site training coordinators to ensure courses are fully populated.
Person Specification
Qualified to A’ level or equivalent
The ability to manage high volumes of transactional activity accurately and in a timely fashion, whilst being cognisant of the importance of hitting deadlines.
Highly capable and confident managing information systems.
Proficient Microsoft Office skills
Good attention to detail with excellent English grammar
The drive, determination and tenacity to manage others regarding compliance towards training requests and attendance on courses booked, whilst promoting the importance of learning and development in our business.
A self-starter, comfortable working without constant day to day management
Excellent organisational and planning skills are essential in this role.
Flexibility and ability to respond to changing priorities and different styles and requirements across the business
Good influencing and communication skills are essential.
Benefits
Not Specified
About the Company
At EMCOR UK, we revolutionise facilities management by combining our unique engineering heritage and innovation capability. We are people-focused in all we do, collaborating closely with you to ensure we meet all your needs, from big-picture thinking to everyday operational requirements. Our purpose is to create a better world at work. Using our unique insight platform “One Data World” we develop data-driven intelligence to drive informed decisions, allowing us to adapt facilities services to respond to your evolving demand... Know more
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