Application Support Engineer
Hybrid
London, United Kingdom
Full Time
10-03-2025
Job Specifications
Responsibilities
Ensure maximum uptime for multiple production systems
Provide L1/L2 application production support to users for trading, data processing, and IT operations
Provide weekend support on a rotational basis and occasional public holiday support
Manage, own and frequently follow-up incidents and requests raised to the team
Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders
Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
Work to comply with SLA and OLA
Hands-on for incident management, change management and response management and writing RCA reports
Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
Provide support in non-office hours during emergency situations
Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
Requirements
Very strong sense of self-discipline, responsibility and integrity
A strong interest in working in crypto technology and financial environments
Min 3-5 years of experience in application support with fintech background
Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity
Support experience in applications on Linux environment and cloud computing
Knowledge in basic linux commands
Experience in any code/scripting languages
Proficient in SQL Database queries and relational database concepts
Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line
Good knowledge in formal and practical production support model
Experience with ITSM platforms like Jira, ServiceNow, etc
Excellent problem solving skill with a keen eye for detail
Excellent communication and interpersonal skills
Excellent time management ability and self organised and motivated
Preferred Technical Skills:
Good understanding of the ITIL V3/4 framework is highly preferred
Understanding of AWS / Kubernetes is a plus
Knowledge of Redis and log queries is a plus
Experience in automations / AI would be an advantage
Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
About the Company
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. We’re committed to accelerating the adoption of cryptocurrency through our vision: Cryptocurrency in Every Wallet™ Know more
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