Home
Jobs
Ariad
CX Specialist

CX Specialist

Hybrid

Berchem, Belgium

Full Time

12-03-2025

Share this job:

Score my CV Apply

Job Specifications

Ready for a new challenge?
Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.
About Ariad
We’re the digital consultancy & staffing firm leading A-brands in Europe, like Samsung, Carrefour, ING, Orange, and MediaMarkt count on to make digital transitions happen.
We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love, and talk about.

About our role
Our client is a leading player in the educational industry, dedicated to delivering innovative learning solutions. As the education sector rapidly evolves with digital transformation, customer experience has become a crucial differentiator. To strengthen their focus on customer satisfaction and journey optimization, they are looking for a Customer Experience Specialist.
As a CX Specialist, you will drive the CX strategy, map and enhance the customer journey, and implement initiatives that improve overall customer satisfaction and business performance. You will be a key figure in fostering a customer-centric mindset across teams, ensuring that CX principles are embedded in the company culture.

What you will be doing
Develop and implement a company-wide CX plan based on CX audits, customer feedback, market research, customer journey mapping, and other relevant data.
Translate insights into actionable improvements and drive measurable impact on customer satisfaction.
Lead cross-functional task forces to ensure successful execution of CX initiatives.
Organize training sessions, internal campaigns, and initiatives to integrate customer-centric thinking into the company culture.
Monitor CX KPIs (cNPS, CES, CSAT) and qualitative feedback, continuously optimizing the CX plan and its improvement actions.

What you bring
Bachelor's or Master’s degree in Marketing, Communication, Business Administration, or equivalent experience.
Solid experience in CX or project management, working with CX methodologies like Design Thinking, Customer Journey Mapping, or Feedback Loops.
Experience with methodologies like PRINCE2, Agile, or similar frameworks.
Ability to interpret data, CX KPIs, and customer feedback, translating them into targeted improvement actions.
Experience with Salesforce Sales/Marketing/Service Cloud, Power BI, Analytics, and CRM systems is a plus.
Ability to clearly translate CX insights into concrete actions and engage teams in improvement processes with a customer-focused mindset.
Language skills: Dutch (C1), English (B2), French (B1).

The offer
Full-time, permanent contract in a people-oriented company culture where collegiality, sharing & caring are core values.
Work for an European leader in education, focusing strongly on innovation and customer-centricity.
Join a well-established and respected brand in the education market that you can proudly represent.
Attractive salary & benefits – Including numerous extra-legal advantages and continuous training opportunities.
Modern, spacious, and flexible office in Berchem, easily accessible and designed for both productivity and relaxation.

Why Ariad?
You will never be a number: we match you with projects that suit your skills and ambitions.
Personalized follow-up & honest feedback guided by our Digital Talent Managers.
Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon, and many others!

If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!

About the Company

Exceptional digital experiences lie ahead, but success demands adaptability and excellence. Ariad guides you through this ever-changing landscape, ensuring you navigate without getting lost. We know the key: the people who make it happen. By connecting and empowering these individuals through our community, we take bigger steps forward together. Ariad provides customized talent solutions for Europe's leading companies like BNP Paribas Fortis, Carrefour, Orange or L'Oreal, and digital experts, with over 150 active consultant... Know more

Related Jobs

Company Name: Vivid Resourcing
Job Title: Full Stack Developer
Job Description: We are working with a rapidly growing SAAS platform changing the game for insurance procurement using expansive financial data. They are looking for a passionate and skilled Full-Stack Developer to help with the expansion of the company as a fully fledged Scale-up entering another round of funding. You'll play an essential role in shaping the technology that insurance brokers and underwriting agencies rely on daily. They're looking for an enthusiastic and committed individual that can adapt quickly to the fast-paced, innovative environment of a growing startup and is excited to be part of a social team, dedicated to revolutionising the insurance industry. Your Role Expand and enhance our front-end platform with React and TypeScript - other modern UI frameworks are a plus. Proficient in Python, Go, and PostgreSQL to build scalable APIs and integrations. Build integrations with third-party insurance providers, CRMs, and financial platforms. Ensure high performance and security across the platform. Simplify insurance data into intuitive user experiences. Work closely with a small, dedicated team of experts where every member’s contribution is vital. Conduct code reviews, write tests, and stay diligent with code best practices. Your Profile 3+ years of experience in full-stack development, ideally in SaaS or financial/insurance technology. Proficient in React, TypeScript, JavaScript, and CSS. Backend expertise in Python, PostgreSQL, and Docker. Experience with Restful API's Understanding of security best practices for web applications. Agile mindset and experience working in SCRUM/Agile teams. Fluent in Dutch and English. The offer Up to €6.4k Meal Vouchers - Group Insurance - Health Insurance - Annual Bonus Scheme - Company car/mobility budget Hybrid working: 1-2 days in the office Join a company that promotes career progression and is aiming for you to become Team Lead and beyond in the future. Continuous learning and growth

Company Name: Robert Half
Job Title: IT Audit Specialist
Job Description: Robert Half Talent Solutions is currently looking for a Senior Technology Auditor for a permanent position based in Brussels. Our client is a fast growing company active in the telecom sector. As Senior Technology Auditor you will be responsible for: Within the Audit, Risk & Reputation division of the Group Corporate Affairs, you work as Internal Auditor in the IT & technical audit team. You act as an independent advisor to the Board. You perform internal audit assignments with a systematic and disciplined approach in a wide variety of domains such as: Specific business or IT processes, IT applications, systems and IT/telco network (like e.g. architecture, logical security, privacy, business continuity … ), … Major company transformations You stay up to date on the sector’s best practices, norms and regulations. You maintain an open communication with the management and help identify the areas to be audited, in close collaboration with Risk and Compliance Management. You actively support the Audit, Risk & Reputation department transformation for a more data-driven and automated approach. The required profile for the Senior Technology Auditor position: Skills & Competences You master internal audit assignments in compliance with the IIA norms; You are a self-starter, able to manage your own time effectively and respect deadlines; You are curious and thorough. You enjoy learning new skills, meeting experts in a new field, understanding context and finding the root-causes of issues; You are sharp and analytical. You show critical thinking to get the right data to support your audit activities (e.g. controls assessment, continuous auditing, …) and you have an eye for relevant details; You like to interact with impact by presenting facts, figures and arguments to guide and convince. You have strong knowledge in data analytics and advanced data analytics and you are able to extract, prepare and analyse data by yourself and to call on the right specialist where needed; You have a strong technical background and demonstrate an in-depth knowledge in : Development, architecture, configuration, … of technologies used in IT/Digital and networks management (e.g. Service Platform Virtualization and Cloud, Fibre and 5G networks, Web and Mobile app development technologies, …) security and privacy regulations and standards (ISO27001, GDPR, …) both traditional project & program management and agile methodologies. … Intellectually honest in all circumstances, you are recognized for your growth mindset, your ability for introspection (e.g. admit your own mistake or misjudgement) and willingness to continuously improve; You communicate easily with other people, whatever their hierarchical level or background, thank to your excellent communication skills, both oral and written, in English, Dutch and French; You demonstrate empathy and ability to listen. It allows you to play a facilitator role during “carefrontation” and conflict resolution exercises; You are a team player. Education & Experience Engineering or computer science degree or equivalent; Minimum 5 years of experience as external auditor in a leading firm or as internal auditor in the TMT sector or demonstrable equivalent relevant experience; Demonstrated data analytics skills. Certified trainings are a plus; A CISA certification or CIA is required, other certifications like COBIT, ITIL, Agile, … are a plus. Interested in this position of Senior Technology Auditor at a young and dynamic company? Apply today.

Company Name: Urban Outfitters Europe
Job Title: Urban Outfitters Assistant Store Manager - Antwerp, Belgium
Job Description: This position is located at Meir 78 / 201, Antwerp, , 2000 Belgium Role Summary The main objective of this role is assist with the operations of the store and support the store manager to achieve strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy. People What You'll Be Doing Overseeing a large team Recruit, train and develop managers to increase the day to day productive of the business Assist with the development of Department Managers to ensure that succession planning succession planning for the future growth of the business Manage aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as a positive role model to others Leadership & Communication Ensure Department Managers conduct and execute productive daily and department meetings Model the way for the store team and inspires a shared vision Assist and participant with the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing The Environment Coach management to take the initiative as leaders to oversee all levels of customer service and by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard Operations In the absence of the Store Manager conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Participant in a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assist in upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display Facilitate communication between the management and creative team in order to enhance the store environment and efficiently execute all merchandising projects Coach others to understand and interpret current fashion trends in local markets in order to generate creative solutions Ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness Assist Store Manager to maximise store sales through analytical and creative management of merchandise from receipt to sales Exhibit a sound understanding of the store’s profitability and guide team members to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market #UrbanEU The Perks Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Company Name: Harvey Nash
Job Title: Salesforce Developer
Job Description: We are seeking a highly skilled Senior Salesforce Developer to join our dynamic Salesforce squad. The ideal candidate will have a minimum of 5 years of experience in Salesforce development and a strong understanding of Salesforce frameworks. He will be responsible for designing, developing, and implementing customized solutions within the Salesforce platform. This role requires a proactive individual who can work both independently and collaboratively within a team. Design, develop, test, install and support application systems in line with product requirements Create, deploy and maintain end-to-end CI/CD pipelines ensuring the development and release of software is as seamless as possible Apply automation, monitoring and visualization across the architecture Work hand-in-hand with developers and testers to ensure code deploys and operates to the highest quality standards Analyze problems, develop and propose solutions and share it with other team members Prepare and study the technical feasibility and estimates of the proposed systems solutions Develop and maintain technical documentation, prepare and give presentations to other team members, management and customers Provide coaching and training to more junior team members of your squad Provide timing/scheduling estimates to team leader and propose corrective actions to timelines when necessary Demonstrate customer centricity by working closely together with the internal customer Organize efficient handover through high quality documentation and training Collaborate with other engineers to innovate and implement the components of the design system Other technical skills - Change management and continuous delivery pipeline tools: Confluence, Jira, Git, Jenkins, Service Now. Concrete experience of another Object Oriented language like Java, C++... is a plus. Good understanding of Web technologies including HTML, CSS, AJAX, Web Services, SOAP, REST. Knowledge of Marketing Cloud, CRM Analytics and Data Cloud is a plus. Used to work in an agile environment with a good knowledge of Jira and Confluence. What will make you successful - 5-10 years of IT development experience. Solid programming/coding experience in Apex, Lightning, JavaScript. Any Salesforce certification is a plus. Strong understanding of the Salesforce platform, including Apex, Lightning, and Salesforce APIs. Strong knowledge in the Salesforce configuration. Should know what is out of the box and what should be customized. Experience in Salesforce integration with other applications. Strong understanding how systems interact with each other, including error handling, security, and performance. Knowledge in DevOps and experience in branching strategies, continuous integration, testing, deployment, and monitoring. In an Agile environment that require a high degree of scalability and reliability. Team player, ability to collaborate with teams operating in other time-zones (Europe and APAC). Excellent written and verbal (English) communications, strong interpersonal skills and customer centric attitude. Analytical with very good troubleshooting skills in understanding very complex situations and dependencies. Data Cloud Professional (4-5) Marketing Cloud Professional (4-5) Salesforce admin Professional (4-5) ( 5,00 years ) Salesforce Apex Senior (6-9) ( 7,00 years ) Web development knowledge Professional (4-5) ( 5,00 years )