- Company Name
- Ariad
- Job Title
- CX Specialist
- Job Description
-
Ready for a new challenge?
Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.
About Ariad
We’re the digital consultancy & staffing firm leading A-brands in Europe, like Samsung, Carrefour, ING, Orange, and MediaMarkt count on to make digital transitions happen.
We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love, and talk about.
About our role
Our client is a leading player in the educational industry, dedicated to delivering innovative learning solutions. As the education sector rapidly evolves with digital transformation, customer experience has become a crucial differentiator. To strengthen their focus on customer satisfaction and journey optimization, they are looking for a Customer Experience Specialist.
As a CX Specialist, you will drive the CX strategy, map and enhance the customer journey, and implement initiatives that improve overall customer satisfaction and business performance. You will be a key figure in fostering a customer-centric mindset across teams, ensuring that CX principles are embedded in the company culture.
What you will be doing
Develop and implement a company-wide CX plan based on CX audits, customer feedback, market research, customer journey mapping, and other relevant data.
Translate insights into actionable improvements and drive measurable impact on customer satisfaction.
Lead cross-functional task forces to ensure successful execution of CX initiatives.
Organize training sessions, internal campaigns, and initiatives to integrate customer-centric thinking into the company culture.
Monitor CX KPIs (cNPS, CES, CSAT) and qualitative feedback, continuously optimizing the CX plan and its improvement actions.
What you bring
Bachelor's or Master’s degree in Marketing, Communication, Business Administration, or equivalent experience.
Solid experience in CX or project management, working with CX methodologies like Design Thinking, Customer Journey Mapping, or Feedback Loops.
Experience with methodologies like PRINCE2, Agile, or similar frameworks.
Ability to interpret data, CX KPIs, and customer feedback, translating them into targeted improvement actions.
Experience with Salesforce Sales/Marketing/Service Cloud, Power BI, Analytics, and CRM systems is a plus.
Ability to clearly translate CX insights into concrete actions and engage teams in improvement processes with a customer-focused mindset.
Language skills: Dutch (C1), English (B2), French (B1).
The offer
Full-time, permanent contract in a people-oriented company culture where collegiality, sharing & caring are core values.
Work for an European leader in education, focusing strongly on innovation and customer-centricity.
Join a well-established and respected brand in the education market that you can proudly represent.
Attractive salary & benefits – Including numerous extra-legal advantages and continuous training opportunities.
Modern, spacious, and flexible office in Berchem, easily accessible and designed for both productivity and relaxation.
Why Ariad?
You will never be a number: we match you with projects that suit your skills and ambitions.
Personalized follow-up & honest feedback guided by our Digital Talent Managers.
Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon, and many others!
If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don't miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!
