Network Operations Manager
Hybrid
London, United Kingdom
Full Time
10-03-2025
Job Specifications
Hybrid: City of London
Salary: Competitive/DOE
Visa sponsorship: Unavailable
On reviewing the below, if you have the required experience of working in a global financial services business, ideally supporting over 20k users, please do connect with me here on LinkedIn and send me a message so I can respond to you faster.
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As our Network Operations Manager, you will manage technical services using agile methodologies. You'll be responsible for global operations and reliability engineering, while identifying opportunities to enhance our network services.
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Service Leadership: Leading your team, promoting agility, collaboration, and continuous improvement.
Service Ownership: Define and prioritise any backlogs to align with business goals. Collaborate with partners to gather requirements and translate them into user stories.
Service Recovery: Restore network services disrupted by outages or incidents, identifying root causes and implementing measures to minimise downtime/repeat re-occurrences.
Stakeholder Management: Collaborate with business leaders and other teams to understand their needs. Convey team performance, risks, and dependencies transparently.
Service Support: Ensure Ops & SRE teams provide first-class support for our infrastructure.
Automation: Develop automated tools to manage and monitor network services, to reduce manual tasks and human error.
Observability: Improve our monitoring capabilities and introduce procedures to advance observability practices.
Lifecycle Management: Oversee release management ensuring operational acceptance.
Service Management: Defining/implementing SLIs & SLOs while sharing service status through dashboards.
Vendor Management: Working with partners, technology vendors, and service providers to deliver outstanding services.
Risk Management: Identify, assess, and control threats to our network products and services.
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Strong experience in Global Network Operations supporting environments of ideally over 20k users, Network Automation Site Reliability Engineering, and DevOps.
Agile experience, using Scrum & Kanban.
Experience with agile project management tools, including JIRA.
Experience with budget planning and forecasting.
Excellent leadership and interpersonal skills.
About the Company
We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more
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