Customer Success Manager SaaS
Hybrid
Lyon, France
Full Time
07-03-2025
Job Specifications
Descriptif du poste
Pourquoi nous rejoindre ?
Une forte culture marketing et digitale dans toute l’entreprise
Des activités de team building mensuelles organisées par un CHO (Chief Happiness Officer)
Une équipe d’experts SEO passionnés et à la pointe, avec qui collaborer
Une équipe R&D développant des technologies propriétaires basées sur l’IA Generative pour offrir des prestations efficaces et différenciantes
Des résultats exceptionnels répondant aux attentes des clients : certains ont multiplié par 10 leur trafic en 1 an dans des secteurs compétitifs
De prestigieuses références clients telles que Decathlon, La Macif, La Vie Claire, Action contre la Faim, Studyrama et Qonto
Le poste
Grâce à ton sens aigu de la relation client, tu accompagnes les utilisateurs de notre plateforme SaaS (sites e-commerce, médias, annonceurs, agences…) pour atteindre leurs objectifs en matière de production de contenus et de résultats SEO.
La satisfaction de tes clients repose sur ton écoute, ta compréhension de leurs besoins et l’adaptation de ton coaching à leur situation.
Enjeux & Missions
Onborder et accompagner nos nouveaux clients sur la plateforme Semji
Identifier les besoins des clients et présenter la valeur ajoutée de nouvelles prestations (upsell - cross sell)
Faciliter la formation continue : enrichir les outils de product tours, help center, push chat, newsletters, etc.
Organiser et animer des workshop/ateliers thématiques selon leurs besoins
Gérer plusieurs projets en parallèle : organiser ton planning et allouer le temps nécessaire aux différents comptes
Suivre les KPIs de ton portefeuille et agir : repérer les baisses d’activité à relancer en priorité ou les opportunités d’upsell
Assurer le support : répondre aux clients de manière réactive au quotidien
Contribuer à l’amélioration de la roadmap produit grâce aux retours clients
Mener une veille SEO active dans le domaine du Content
Profil recherché
Tu as un excellent sens du service client, tu aimes trouver des solutions, améliorer les processus et obtenir des résultats.
Tu justifies d’une expérience minimum de 2 ans au sein d’une équipe de CSM SaaS sur des missions de conseil et d’accompagnement stratégique.
Sens de la relation client : capacité à vulgariser, comprendre les besoins et objectifs client, les reformuler, y apporter une réponse appropriée
Tu sais communiquer efficacement, vulgariser et t’adapter à différents publics.
Un anglais, niveau C2.
Tu es curieux(se), autonome et tu as l’esprit d’initiative.
Tu sais t’organiser et prioriser ton travail pour obtenir des résultats de qualité.
Informations complémentaires
Localisation : Lyon 9ème (Métro D – Gare de Vaise, à 100m de la meilleure Pizzeria de Lyon !).
Tranche de salaire entre 40k et 45k fixe annuel brut + variable (environ 7k)
1 semaine de congés en plus pour encourager équilibre vie perso / vie pro
Forfait mobilité durable de 500€/an pour encourager la mobilité douce
Tickets restau de 8€ (50/50)
Super mutuelle avec appli Génération, très pratique (pris en charge 50/50)
Télétravail : 3j de présentiel/2j de TT (après la période de formation)
Très bon café + tireuse à bière
Les moments de partage chez Semji se font toujours dans notre cuisine 100% équipée, notre lieu de vie préféré !
About the Company
Supercharge your content and outpace competitors with our premium AI-powered SaaS solution, trusted by leading brands in France and NA. Semji combines AI-enabled content creation, validation, and analytics for a superior and efficient solution. Backed by advanced technologies, Semji is the go-to solution for brands worldwide seeking to expand their reach and capitalize on new opportunities. Trusted by over 400 companies, our solution enables users to unlock global growth 6x time faster, resulting in +40% more traffic. D... Know more
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