2nd/3rd Line Support Analyst - MSP - New (REFBJ10)
On site
Bristol, United Kingdom
Full Time
09-03-2025
Job Specifications
2nd/3rd Line Support Analyst - MSP - New (REFBJ10)
£35,000 - £40,000 + Excellent Benefits
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.
Suitable candidates will have the following:
Strong experience in IT support - ideally within an MSP environment
Professional, friendly approach with the ability to perform well under pressure.
Punctual, good attention to detail. Excellent written and verbal communication skills.
Good troubleshooting/problem solving skills.
Office 365 administration & troubleshooting skills
Desktop troubleshooting.
Enthusiastic to learn and develop skills.
Network & Firewall knowledge and troubleshooting.
Windows server administration.
Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
Supporting clients and ensuring ticketing process is followed and clients kept informed.
Diagnostics of support cases with the help and support of the rest of the team.
Proactive maintenance of client networks using our proactive support tools.
Managing new workstation builds and user setups.
Engaging in technical projects, meeting clients and delivering onsite time with the team.
Working with the team to implement policy and procedure.
Manging client documentation.
Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
About the Company
Whether you’re an employer looking to boost your team, a candidate looking for your dream position or a contractor searching for your next challenge, we’ll have your needs at heart. Independently owned with over 20 years of experience in the industry, what really sets us apart is our commitment to building a long-standing relationship with you. To understand what makes you tick, to identify your personal and professional needs and to shape our support to help you achieve your goals. Find out more on our website Know more
Related Jobs
- Company Name
- HCLTech
- Job Title
- Desktop Support Engineer
- Job Description
- HCL Tech We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Job Description Provide direct face-to-face world class end user support experience in a walk-up IT bar environment Provide primary support to executive users Greet and assist users with the check-in process Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues or perform warm hand off to an available guru with bandwidth Provide support for corporate sanctioned employee owned devices Schedule appointments taking into account user availability and the workload of the team Owns the user experience; including identifying and averting potential escalations Become experts in and demonstrate new and upcoming technologies Provide user training on business applications, operating systems, and interprets and communicates IT policies at a level appropriate to the audience Develop and share solutions to application, operating system and firmware issues Partner with L3 support teams as appropriate to ensure problem resolution is obtained Perform problem management on existing and new ticket Assist with the onboarding of new users including phone setup, access requests, and computer setup Work with procurement staff to purchase hardware and software Assist with completion of corporate documentation as necessary Perform network and corporate application account administration Perform asset management loaner and retrieval Ensures configuration and inventory management database entries are complete and accurate Distribute peripherals and manage inventory levels for lounge Complete installation and testing of computers and peripherals within established standards and guidelines Local travel as needed Perform other duties as assigned Benefits A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits that includes 30 days’ vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few. To know more about us visit – www.hcltech.com
Basildon, United Kingdom
On site
Full Time
10-03-2025
- Company Name
- CPS Group (UK) Ltd
- Job Title
- Junior Software Engineer
- Job Description
- Junior .Net Software Engineer - Cardiff - £35,000 - £37,500 If you have around a years experience in Software Engineering and looking to take the next step in your career in a highly collaborative environment based in Bristol then this may be the correct opportunity for you. You'll be working with high brow technologies and have the opportunity to learn cloud and containerization work through the learning and development budget that the company provides each year. Each day as a Junior Software Engineer you will be attending day stand ups and sprint plans working with cross functional teams to develop high quality solutions that have a live impact on the customer base, giving your work direct meaning on the high street. What experience is required for this role? At least 1 year of experience with .Net/C# Experience working within an agile environment (if you've contributed to daily stand ups that would be ideal). Experience working with databases including SQL. Strong communication skills in either verbal or written practice. A good desire to learn additional skills and attend courses based around the Microsoft frameworks (it's a job where they will give you as much as you put in, with a clear progression pathway). What benefits will you get from the role? Learning and Development budget of £1,000 per year Competitive salary above current market rates Above market pension contributions Salary sacrifice schemes, such as cycle to work Gym membership up to a certain amount Qualifications required: Full right to work in the UK without the need for sponsorship A degree in computer science or equivalent experience You must also live within the Bristol area or a reasonable commutable distance to the CF10 area. Are you ready for a new challenge? Apply directly If you need more information on the role please contact: Thomas Garrett CPS Group tgarrett@cpsgroupuk.com
Cardiff, United Kingdom
Hybrid
Full Time
10-03-2025
- Company Name
- Medpace
- Job Title
- IT Support (London, UK)
- Job Description
- Join our growing team in London and take your IT support career to the next level! As an IT Support Specialist, you'll have the opportunity to work with cutting-edge technologies, collaborate with international colleagues and develop your skills in a dynamic and global environment, supporting over 400 end users across 6 countries. This is a fully office-based position. Responsibilities Administrate user accounts for network, e-mail, and other applications; Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications; Identify, research and resolve technical problems of IT equipment and software applications; Respond to IT tickets, telephone calls, e-mails, and requests for technical support; and Document, track, and monitor problems to ensure timely resolutions; and Communicate and collaborate with a regional/global IT team members. Qualifications Bachelor’s Degree in Computer Science or Information Technology; Preferbaly 5+ years' experience in a help desk or IT Support role; and Experience with Exchange Server Tools, Office 365 and other cloud-based applications a plus. Medpace Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Why Medpace? People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What To Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps. EO/AA Employer M/F/Disability/Vets
London, United Kingdom
On site
Full Time
10-03-2025
- Company Name
- Arm
- Job Title
- Software Engineer For AI
- Job Description
- Job Overview We have a fantastic opportunity to move into Machine Learning and Artificial Intelligence; key technologies for the future of computing. Arm is everywhere technology matters. We are offering several positions within different teams within SW. Are you thrilled by this? Then we should talk! We need hardworking and motivated people to join our team. Working with the world’s best companies as they build sector-leading products from our designs. You’ll share ideas with and learn new skills from the best engineers in the world. We work in small teams, so your contributions will make a difference. This role offers the opportunity to lead, challenge the status quo and ultimately change the world of ML and AI! Responsibilities You will work/develop/design/architect new features and evaluate their performance. The features are mainly in the field of ML compiler and framework development, kernel/user space driver development, real time embedded software development, test automation. As an experienced engineer you are expected to be able to take lead on larger work-packages and to mentor more junior engineers. You will also be working closely with the ML HW team to achieve optimal system partitioning. We are looking for you who has strong analytical skills, has an eagerness to find innovative solutions to sophisticated problems, and are comfortable working in a fast paced and dynamic environment. You have excellent interpersonal skills cooperating closely in diverse teams, striving together to fulfil common targets. Required Skills And Experience Development experience on multi-team projects with milestones and dependencies Strong programming skills (C, C++, Python). Source control skills (Git, Gerrit, Repo) Worked and developed using methods like agile SW development, continuous integration and Test driven development. “Nice To Have” Skills and Experience Experience with Machine Learning applications and frameworks Experience in compiler development Open Source software development Awareness of hardware architecture principles In Return All Arm employees are provided with vital training to succeed in their respective roles. As well as a friendly and high-performance working environment, Arm offers a competitive benefits package in Sweden including private medical insurance, 30 days of annual leave, sabbatical, supplementary pension, wellness benefits. You will be working with a bunch of enthusiastic and brilliant colleagues. We are proud to have a set of behaviours that reflect our DEI (Diversity, Equity & Inclusion) culture and guide our decisions, defining how we work together to shape extraordinary! Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Cambridge, United Kingdom
Hybrid
Full Time
10-03-2025