Specialist
On site
London, United Kingdom
£ 150 / day
Freelance
04-03-2025
Job Specifications
Job Title: End User Computing (EUC) SME
Duration: 2-3 Months
Rate: £150/day
Location: Office-based (Crawley, Bury Saint Edmunds, Newington & surrounding sites)
Travel: Required (must have a valid UK driving license & car)
Role Overview:
Seeking an EUC SME to support SIM card replacements across various mobile devices (Android, iOS, Toughpad, Toughbook). The role involves device handling, troubleshooting, and hypercare support post-replacement.
Key Responsibilities:
Replace SIM cards across multiple devices.
Communicate with end users & provide support.
Configure network settings & troubleshoot SIM-related issues.
Ensure secure data handling & accurate documentation.
Work full-time from the office & travel as required.
Required Skills:
Experience with device configuration & troubleshooting.
Understanding of cellular networks (2G/3G/4G/5G).
Familiarity with APNs, SIM activation, and MDM/Intune.
Strong communication & customer service skills.
Additional Requirements:
Must work 5 days from the office.
Negotiation, client-facing & teamwork skills.
Ability to adapt to unexpected technical issues.
Must have a valid UK driving license & own car for travel.
About the Company
Silicon Logic was set up in 2012 to cater to the emerging high volume growth in various sectors of technology. At the heart of Silicon Logic lies a desire to offer our clients and partners, service, and experience that is second to none; where integrity, passion, and our can-do attitude are always at the heart of everything we do. Silicon Logic is a specialist IT recruitment consultancy dedicated to providing the most comprehensive IT recruitment solutions to all industry sectors throughout the UK. We have introduced both pe... Know more
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